Baidu Onsite Service Experience موبائل ايپليڪيشن by Baidu Online Network Technology is a highly esteemed winner of the very prestigious 2023 A' Design Award لوهه انعام in موبائيل ٽيڪنالاجيز، ايپليڪيشنز ۽ سافٽويئر ڊيزائن Competition Category.
لوههموبائيل· 2023
Baidu Onsite Service Experience موبائل ايپليڪيشن
by Baidu Online Network Technology
Client: Baidu Online Network Technology. Beijing
A' Design Award لوهه انعام Winner in موبائيل Category
Verified Award Winner
Verify Award Status for #144439The Design
About Baidu Onsite Service Experience موبائل ايپليڪيشن
بائيڊو آن سائيٽ سروس تجربو گھريلو خدمتون آن لائن بُڪ ڪرڻ لاءِ ٺهيل هڪ موبائل ايپليڪيشن آهي. اِن ڊيزائن ۾ واضح مرچنٽ ٿمب نيلز، سادي آپريشن ۽ واقف انٽرفيس پيش ڪيا ويا آهن، جنهن سان صارفين گھربل خدمت جلدي ڳولي سگھن ٿا. صارفين خدمتن جي لسٽ ڏسندا آهن، آفرن جو مقابلو ڪندا آهن، مرچنٽ چونڊيندا آهن ۽ ادائيگي مڪمل ڪندا آهن. جڏهن ڪو مرچنٽ آرڊر قبول ڪري ٿو، تڏهن هڪ پيغام الرٽ ۽ مرچنٽ جي مقام جو ريئل ٽائيم نقشو فراهم ڪيو ويندو آهي. بيڪ اينڊ الگورٿم خدمت جي معيار کي اسڪور ڪري ٿو ۽ مرچنٽ رينڪنگز کي اپڊيٽ ڪري ٿو، ۽ آرڊر رڪارڊز کي صارف جي حقن جي حفاظت لاءِ محفوظ رکيو ويندو آهي.
The Recognition
About the A' Design Award لوهه انعام
Baidu Onsite Service Experience موبائل ايپليڪيشن A' Design Award لوهه انعام جو کٽيندڙ آهي، معزز اعتراف جيڪو انهن سٺين ڊيزائنن کي ڏنو وڃي ٿو جيڪي چڱيءَ طرح ڊزائين ڪيل تخليقن کان متوقع پيشه ورانه ۽ صنعتي گهرجون پوريون ڪن ٿيون. لوهه جا کٽيندڙ پنهنجي خالقن جي وڏي مهارت، اعليٰ ماهري، ماهرانه سمجھ ۽ تخليقي صلاحيت ڏيکارين ٿا. Baidu Onsite Service Experience موبائل ايپليڪيشن کان اميد ڪئي وڃي ٿي ته اهو هڪ تمام گهڻو قدر ڪيل، ساراهيل ۽ پياري تخليق هوندو جيڪو عملي ۽ جدت وارو آهي. هي ڊيزائن جنهن A' Design Award لوهه انعام کٽيو آهي، صنعت جا بهترين طريقا گڏ ڪري ٿو ۽ علم ۽ صلاحيت سان ڳنڍيل قابل ٽيڪنيڪل خاصيتون رکي ٿو. Baidu Onsite Service Experience موبائل ايپليڪيشن جي سنجيدگيءَ ڪري عزت ڪئي وڃي ٿي ۽ اهو زندگيءَ جي معيار ۾ بهتري آڻڻ لاءِ ٺاهيل آهي جيڪا دنيا کي بهتر جڳهه بڻائڻ ۾ مدد ڪري ٿي.
Behind the Design
Press Kit
Credits, team members and technical details provided by the designer.
- Unique Properties
- This is a small program for online domestic service booking, which aims to reduce the online operating costs of businesses through digital means, optimize the service level, and provide users with a safer and more reliable online household booking process. With clear business thumbnail, intuitive and simplified operation and familiar interface design, it is easy for users to quickly locate the required services and optimize the use efficiency.
- Tags
- Housekeeping Services,Online Services
- Production Technology
- Relying on the open platform, AI assistant generates interactive dialog box models suitable for scene intention, and reaches commercial standards after passing background tests. The backend algorithm establishes the scoring strategy of service quality, and the machine automatically generates the scoring report and updates the ranking of merchants on the page regularly. The platform will record the user orders information and provide evidence in case of loss of user rights and interests.
- Design Challenge
- The challenge was to optimize the overall use process within the existing architecture. Relying on DuerOS platform, AI assistant selects the configuration items like intention, common expression and slot suitable for onsite scene to generate an interactive dialogue model, so that users are more willing to initiate interaction. The backend algorithm sets up a service quality scoring strategy, calculates the merchant service from multiple dimensions, and regularly optimizes the home page ranking.
- Research
- Before the COVID 19 pandemic, domestic service merchants did not have a strong awareness of and demand for digitalization. However, the pandemic has brought a continuous downturn in the domestic service industry. Due to the restrictions on physical activities, some businesses have been forced to close down, facing the test of survival resilience. At a time when the pandemic is forcing service businesses to iterate on their products and services, digitalization offers a whole new direction.
- Inspiration
- Affected by the pandemic, domestic service merchants have gradually increased their awareness of and demand for digitalization. They need a reliable online platform to promote relevant businesses, so as to face the changing market environment. Inspired by this, the program uses digital assistance to shorten the merchant service process and optimize the dual experience of the merchant and the user.
- Project Duration
- The project was designed and developed in Beijing in October 2020 and launched in China in February 2021.
- Operation Flow
- Users can access the small program from the Baidu APP, browse the service interface to compare preferential schemes and select the best merchants
After entering the merchant page, users select the required service and initiate the payment process.
When a merchant accepts an order, the app alerts users with a message and provides them with a real time map to check the location of the merchant. - Team Members
- Yuan Lu
Yang Xiao
Yujie Shi
Yanji Zhang
Lei Lu
Ruixing Zhang
Xuejiao Chen
Ziru Xu
Jun Sun
Zhiyuan Zhang
Pingkang Diao
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