Enjoy Happy Food سروس ڈیزائن by Ting-Han Chen

Enjoy Happy Food سروس ڈیزائن by Ting-Han Chen is a highly esteemed winner of the very prestigious 2022 A' Design Award چاندی دا انعام in میٹا، حکمت عملی تے خدمت ڈیزائن Competition Category.

چاندیخدمت· 2022

Enjoy Happy Food سروس ڈیزائن

by Ting-Han Chen

Client: Play Design Lab

A' Design Award چاندی دا انعام Winner in خدمت Category

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Verified Award Winner

Verify Award Status for #131529

View at A' Design Award Press Release Award Badge

Colors

The Design

About Enjoy Happy Food سروس ڈیزائن

ایہ ڈیزائن پروجیکٹ وکھاویندا اے کہ وبا دے جواب وِچ کیویں اک روایتی مچھی فروش کوں جدید سماجی ای-کامرس برانڈ وِچ تبدیل کیتا جاوے، تے روایتی مچھی منڈی دی خریداری تے آن لائن خریداری دے طرز زندگی وِچکار فاصلے کوں ختم کیتا جاوے۔ ایہ برانڈ فروش دی ۴۰ سال دی ماہی گیری دی پیشہ ورانہ مہارت، روایتی منڈی دے گاہکاں نال سماجی رابطے دے طریقے وِچ جڑیا ہویا اے، تے لائن (تائیوان وِچ سبھ توں زیادہ استعمال تھیوݨ آلی سماجی ایپ) دے ذریعے گاہکاں کولوں حسب ضرورت آرڈر لے کے تازہ ترین، روزانہ پکڑیاں سمندری مچھیاں تے تجویز کردہ پکاوݨ دیاں ترکیباں فراہم کریندا اے۔

The Recognition

About the A' Design Award چاندی دا انعام

Enjoy Happy Food سروس ڈیزائن A' Design Award چاندی دا انعام دا جتݨ والا ہے، غیر معمولی حد تئیں معزز پچھاݨ جیڑھی اعلیٰ ترین درجے دے، شاندار تے متاثر کرݨ والے ڈیزائناں کوں ݙتی ویندی ہے۔ چاندی دے جتݨ والے بہوں روشن تے انتہائی تخلیقی کم ہن، جیڑھے اپݨے ڈیزائنراں دی شاندار مہارت، صلاحیت تے ذہانت کوں ظاہر کریندے ہن۔ Enjoy Happy Food سروس ڈیزائن کنوں امید کیتی ویندی ہے جو او ہک شاندار نمائشی کم ہوسی، قابل ذکر حد تئیں پیشہ ورانہ تے گہری جدت والا۔ ایہ ڈیزائن جنہاں A' Design Award چاندی دا انعام جتیا ہے، ہک انتہائی قابل ذکر، سراہی ہوئی ایجاد ہے جیڑھی فائدہ ݙیندی ہے تے فن، سائنس، ڈیزائن تے ٹیکنالوجی دیاں حداں ودھیندی ہے۔ Enjoy Happy Food سروس ڈیزائن ہک ایجھی تخلیق ہے جنہاں تے ڈھیر لوک حسد کریندے ہن، جیڑھی خواہشاں جگیندی ہے، مثبت جذبے آݨیندی ہے تے حیرت تے تعجب دی چنگاری بالیندی ہے۔

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: In this project, a traditional fish vendor is transformed into a modern social e-commerce brand–Enjoy Happy Food, as a demonstration in response to the above-mentioned issues. The brand roots in the vendor’s 40-year traditional fisheries professionalism, traditional market’s way of high customer engagement, and takes customization orders from customers via LINE (a most used social app with coverage over 95 percent of Taiwan's population) to deliver daily caught fresh sea fish with recommended cooking recipes.
Dimensions & Packaging: Service workflow redesign; Brand visual identity: logo, business card, apron, van, posters, brochure, web app, gift box, etc.; Vacuum Package Design (total 6 types: from 265 mm x 170 mm to 442 mm x 320 mm), Aluminum Foll Pocket, 310 mm x 345 mm, Isothermic Bag #1, 290 mm x 290 mm x 220 mm, Isothermic Bag #2, 300 mm x 300 mm, Cardboard Box, 345 mm x 285 mm x 225 mm, Sticker System (incl. Quality Assurance Series, Greeting Series, and Product Labeling Series). Website Design and digital marketing design, and LINE ChatBot UI/UX design.
Tags: fish vendor, fish market, fisheries, service design, rebranding, brand design, brand identity, service redesign
Production Technology: field experiences, interviews, requirement analysis, co-ideation workshop, experience journey mapping
Design Challenge: To change people’s behaviors takes time. Thus, the design is kept as simple as possible. Based on the revision of the service workflow for relevant stakeholders within the vendor’s supply chain, new tools (e.g., the sticker system for instant packaging) are introduced. This project also makes use of the social app (i.e. LINE) that had already created a social shopping culture in Taiwanese everyday living, to turn traditional fish vendor’s customers to online shoppers, and attract new online customers who didn’t shop at the traditional fish market to connect with the traditional fish vendor.
Research: Unlike most chain or online markets that sell stocked frozen fish, many Taiwanese people favor traditional fish market for their freshest daily caught fish, professional knowledge in fish, and the close interaction between vendors and customers. After the outbreak of COVID-19, people stop visiting traditional fish market and more and more people shop online for fresh food. Under such circumstances, how can traditional fish vendors still bring freshest, daily caught fish to existing customers, and transform into a social e-commerce brand and reach new customers?
Inspiration: Though Taiwan is an island surrounded by sea, many Taiwanese people lack understanding and knowledge about the edible sea fish living around them. Fish knowledge remains among fish vendors. As food traceability and safety are getting more awareness among Taiwanese people, how to bridge traditional fish vendor's professionalism with modern Taiwanese lifestyle based on the shared appeal for fresh and healthy food? As the epidemic has severely affected traditional fish market, is it possible to turn such a crisis into an opportunity for digital transformation for traditional fish vendors?
Project Duration: The project started on Jan 2021 in Tamshui township, New Taipei City, and is keeping on revising service designs according to feedback from customers’ experiences.
Operation Flow: The brand owner goes to the fishing port in person before the crack of dawn to handpick the freshest fish. Then, the fish are processed according to customers’ upfront needs and delivered to customers’ homes at designated times to ensure that customers can enjoy the freshest, freshly caught sea fish. The owner maintains high customer engagement on social platform (i.e., LINE) by sharing fishery news, fish knowledge, cooking recipes, and environmental protection issues with customers.
Team Members: Design: Ting-Han Chen