SBOF Mortgage Shaqada Ugu Muhiimsan: Interfeyska Diiwaangelinta Rahaamadda by Sber is a highly esteemed winner of the very prestigious 2022 Abaalmarinta Birta ah ee A' Design Award in Naqshadeynta Isdhexgalka, Iskaashiga iyo Waayo-aragnimada Isticmaalaha Competition Category.
BirIsdhexgal· 2022
SBOF Mortgage Shaqada Ugu Muhiimsan: Interfeyska Diiwaangelinta Rahaamadda
by Sber
Client: Sber
Abaalmarinta Birta ah ee A' Design Award Winner in Isdhexgal Category
Verified Award Winner
Verify Award Status for #136374The Design
About SBOF Mortgage Shaqada Ugu Muhiimsan: Interfeyska Diiwaangelinta Rahaamadda
Qoraalka Buugga: SBOF Mortgage waa interfeys web ah oo loogu talagalay diiwaangelinta elektaroonigga ah ee rahaamadda iyo saarista culaabta hantida guryaha. Nidaamku wuxuu u oggolaadaa shaqaalaha bangiga iyo macaamiisha inay meel fog ka soo gudbiyaan codsiyada diiwaangelinta dawladda oo ay la socdaan xaaladdooda. Shaqaale kastaa wuxuu helaa saxeex elektaroonig ah iyo akoon shakhsi ah, hawlahana si toos ah ayaa loo qaybiyaa iyadoo lagu salaynayo xaaladda iyo mudnaanta. Xogta codsiga waxaa laga soo qaadaa nidaamyada deynta bangiga, sidaas darteedna foomamku si toos ah ayay u buuxsamaan, codsiyada ku celcelinayaana waxay qaadanayaan daqiiqado kaliya. Qaabaynta way la qabsoontahay shaashadaha kombiyuutarka miiska, tablet-ka iyo taleefanka casriga ah.
The Recognition
About the Abaalmarinta Birta ah ee A' Design Award
SBOF Mortgage Shaqada Ugu Muhiimsan: Interfeyska Diiwaangelinta Rahaamadda waa guuleystaha Abaalmarinta Birta ah ee A' Design Award, aqoonsi sharaf leh oo la siiyo naqshado wanaagsan oo buuxiya shuruudaha xirfadeed iyo kuwa warshadeed ee laga filayo hal-abuurro si wanaagsan loo naqshadeeyay. Guuleystayaasha Birta waxay muujiyaan xirfad weyn, takhasus sare, fahan khabiir iyo awood hal-abuur oo abuurayaashooda. SBOF Mortgage Shaqada Ugu Muhiimsan: Interfeyska Diiwaangelinta Rahaamadda waa hal-abuur la filayo inuu noqdo mid aad loo tixgeliyo, la ixtiraamo oo la jecel yahay, wax ku ool ah oo cusub. Naqshadahan ku guuleystay Abaalmarinta Birta ah ee A' Design Award wuxuu isku daraa hab-dhaqannada ugu wanaagsan warshadda wuxuuna leeyahay sifooyin farsamo oo karti leh oo ku xiran aqoon iyo hibo. Dhammaystirkeeda awgeed, SBOF Mortgage Shaqada Ugu Muhiimsan: Interfeyska Diiwaangelinta Rahaamadda waa mudan ixtiraam, waxaana loo naqshadeeyay inay keento hagaajin nololeed oo ka caawisa in adduunka laga dhigo meel ka wanaagsan.
Behind the Design
Press Kit
Credits, team members and technical details provided by the designer.
- Unique Properties
- In case there are several employees in the department the system can also automatically assign them tasks. Tickets are assigned based on their status and priority. Each employee is issued an electronic signature and has an individual personal account. The notification system allows to track updates in the service and changes in the status of applications. Registration of repeated applications takes only several minutes, thanks to the user data storage and automatic filling of forms added to the system. Number of users working in the system: 263 in January 2021; 1 085 in January 2022.
- Dimensions & Packaging
- Separate files are created for individual functions in Figma. Prototypes inside of the functions consist of logical modules that are associated with the main flow during the iterative development of the functionality. For each scenario, analysts describe a user path in Confluence. The project assumes adaptive design, the service is designed to use extensions for desktop, tablet and smartphone. The main Ant.Design design library has been adapted and refined taking into account the general style of the Bank, as well as based on the objectives of the team work.
- Tags
- Bank, Banking, Finance, B2B, Interface, UX/UI, Internet, App, Mobile, Web, Responsive, Automation
- Production Technology
- Task management: Confluence; Jira;
The design development was carried out in two stages. First we worked with a stack for design, prototyping and transfer to development: Sketch, Principle, Zeplin. Then, all work on layouts was transferred to Figma.
Ant.Design and elements of the Triplex internal banking system were used as component libraries.
The interface was changing by stages, and the effectiveness of the changes was monitored quantitatively and qualitatively through internal statistics, metrics, surveys, feedback collection within the service, and analytics of support requests. - Design Challenge
- From the design point of view, it was difficult to transfer the process from paper to web interface format, because prior to that, managers worked with paper documents, and no one could suggest the necessary interface solutions. It was necessary to completely analyze the experience of paper processing and build an online application system based on it, while meeting the requirements for stylistic uniformity with other systems of the Bank, as well as focus on automatic distribution of tasks between employees, while minimizing the path between entering the service and taking on a new task.
From the development point of view, the main challenge was the integration with related systems for data exchange, especially in the context of changing legislation in the banking sector. - Research
- Stakeholder interviews: it was necessary to understand the business objectives, the target audience of the product, etc. Focus group: first, it was necessary to understand the main issues arising while interacting with the state registrar. It was also necessary to identify the issues that the target audience faced when uploading documents using the site. Other research: interviews with the target audience, testing, customer journey mapping, data search in different sources, data from analytics, etc.
- Inspiration
- The team wanted to fix issues identified in the course of research and data collection, in particular, during interviews with bank employees. A joint team was formed with back-end and front-end developers and various departments of the bank to achieve optimal results. The interface of SBBOL and the internal systems of the Bank were taken as an example of the user interface design.
- Project Duration
- The project started in December 2019 in Moscow. In April 2020, real estate registration was launched only for individuals, in October 2020 its scope was extended to include legal entities.
The project is currently at the stage of implementation and optimization. - Operation Flow
- The main page displays all applications for registration according to their different states. Once the user is logged into the account, he/she can view tasks by priority and use the most common filters. The user can view the applications of the entire department or only his/her own, each application has a different status: refused, in progress, sent.
The interface is adapted for mobile devices.
The data in the application is received automatically from the bank’s lending systems, which saves users from tedious filling out of forms. - Patents
- SBER
- Team Members
- Alla Viktorovna Zotova
Kuzmenko Andrey Sergeyevich
Salakheev Danis Fanisovich
Grigory Vitalyevich Sorokolat
Tagiyev Sergey Agakerimovich
Cherenkov Sergey Vladimirovich
Anastasiya Andreevna Shalievskaya
Emke Vera Igorevna
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