Baidu Onsite Service Experience Shaqada Koowaad: Barnaamij Mobile ah by Baidu Online Network Technology

Baidu Onsite Service Experience Shaqada Koowaad: Barnaamij Mobile ah by Baidu Online Network Technology is a highly esteemed winner of the very prestigious 2023 Abaalmarinta Birta ah ee A' Design Award in Naqshadeynta Tiknoolajiyada Moobiilka, Abikaasyoonada iyo Softweyrka Competition Category.

BirMoobiil· 2023

Baidu Onsite Service Experience Shaqada Koowaad: Barnaamij Mobile ah

by Baidu Online Network Technology

Client: Baidu Online Network Technology. Beijing

Abaalmarinta Birta ah ee A' Design Award Winner in Moobiil Category

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Verified Award Winner

Verify Award Status for #144439

View at A' Design Award Press Release Award Badge

Colors

The Design

About Baidu Onsite Service Experience Shaqada Koowaad: Barnaamij Mobile ah

Qoraalka Buugga: Baidu Onsite Service Experience waa barnaamij mobile ah oo loogu talagalay in lagu ballansado adeegyada guriga ee onlaynka ah. Naqshaddu waxay soo bandhigaysaa sawirro yaryar oo cad oo ganacsatada ah, hawlgal fudud, iyo interface la yaqaan, si isticmaalayaashu ugu heli karaan degdeg adeegga ay u baahan yihiin. Isticmaalayaashu waxay eegaan liiska adeegyada, waxay isbarbardhigaan bixinno, waxay dooran karaan ganacsade, kadibna waxay dhammaystiraan lacag-bixinta. Marka ganacsadu aqbalo dalab, waxaa la siiyaa digniin fariin ah iyo khariidad wakhtiga dhabta ah ee lagu muujinayo goobta ganacsadaha. Algorithm ka shaqeeya dhabarka barnaamijka ayaa qiimeeya tayada adeegga oo cusboonaysiiya derajooyinka ganacsatada, diiwaannada dalabyadana waa la kaydiyaa si loo ilaaliyo xuquuqda isticmaalayaasha.

The Recognition

About the Abaalmarinta Birta ah ee A' Design Award

Baidu Onsite Service Experience Shaqada Koowaad: Barnaamij Mobile ah waa guuleystaha Abaalmarinta Birta ah ee A' Design Award, aqoonsi sharaf leh oo la siiyo naqshado wanaagsan oo buuxiya shuruudaha xirfadeed iyo kuwa warshadeed ee laga filayo hal-abuurro si wanaagsan loo naqshadeeyay. Guuleystayaasha Birta waxay muujiyaan xirfad weyn, takhasus sare, fahan khabiir iyo awood hal-abuur oo abuurayaashooda. Baidu Onsite Service Experience Shaqada Koowaad: Barnaamij Mobile ah waa hal-abuur la filayo inuu noqdo mid aad loo tixgeliyo, la ixtiraamo oo la jecel yahay, wax ku ool ah oo cusub. Naqshadahan ku guuleystay Abaalmarinta Birta ah ee A' Design Award wuxuu isku daraa hab-dhaqannada ugu wanaagsan warshadda wuxuuna leeyahay sifooyin farsamo oo karti leh oo ku xiran aqoon iyo hibo. Dhammaystirkeeda awgeed, Baidu Onsite Service Experience Shaqada Koowaad: Barnaamij Mobile ah waa mudan ixtiraam, waxaana loo naqshadeeyay inay keento hagaajin nololeed oo ka caawisa in adduunka laga dhigo meel ka wanaagsan.

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: This is a small program for online domestic service booking, which aims to reduce the online operating costs of businesses through digital means, optimize the service level, and provide users with a safer and more reliable online household booking process. With clear business thumbnail, intuitive and simplified operation and familiar interface design, it is easy for users to quickly locate the required services and optimize the use efficiency.
Tags: Housekeeping Services,Online Services
Production Technology: Relying on the open platform, AI assistant generates interactive dialog box models suitable for scene intention, and reaches commercial standards after passing background tests. The backend algorithm establishes the scoring strategy of service quality, and the machine automatically generates the scoring report and updates the ranking of merchants on the page regularly. The platform will record the user orders information and provide evidence in case of loss of user rights and interests.
Design Challenge: The challenge was to optimize the overall use process within the existing architecture. Relying on DuerOS platform, AI assistant selects the configuration items like intention, common expression and slot suitable for onsite scene to generate an interactive dialogue model, so that users are more willing to initiate interaction. The backend algorithm sets up a service quality scoring strategy, calculates the merchant service from multiple dimensions, and regularly optimizes the home page ranking.
Research: Before the COVID 19 pandemic, domestic service merchants did not have a strong awareness of and demand for digitalization. However, the pandemic has brought a continuous downturn in the domestic service industry. Due to the restrictions on physical activities, some businesses have been forced to close down, facing the test of survival resilience. At a time when the pandemic is forcing service businesses to iterate on their products and services, digitalization offers a whole new direction.
Inspiration: Affected by the pandemic, domestic service merchants have gradually increased their awareness of and demand for digitalization. They need a reliable online platform to promote relevant businesses, so as to face the changing market environment. Inspired by this, the program uses digital assistance to shorten the merchant service process and optimize the dual experience of the merchant and the user.
Project Duration: The project was designed and developed in Beijing in October 2020 and launched in China in February 2021.
Operation Flow: Users can access the small program from the Baidu APP, browse the service interface to compare preferential schemes and select the best merchants
After entering the merchant page, users select the required service and initiate the payment process.
When a merchant accepts an order, the app alerts users with a message and provides them with a real time map to check the location of the merchant.
Team Members: Yuan Lu
Yang Xiao
Yujie Shi
Yanji Zhang
Lei Lu
Ruixing Zhang
Xuejiao Chen
Ziru Xu
Jun Sun
Zhiyuan Zhang
Pingkang Diao