Akbank Queue Management System Mokhoa Oa Tsamaiso Ea Queue ka Akbank Staff Design Studio Team

Moralo oa Akbank Queue Management System Mokhoa Oa Tsamaiso Ea Queue ka Akbank Staff Design Studio Team ke mohlodi oa khau e hlomphehang haholo ya 2020 Moputso oa Tšepe oa A' Design Award Mokhahleong oa Tlhodisano oa Moralo wa Sebopeho, Tshebedisano le Boiphihlelo ba Mosebedisi.

TšepeSebopeho· 2020

Akbank Queue Management System Mokhoa Oa Tsamaiso Ea Queue

ka Akbank Staff Design Studio Team

Moreki: Akbank T.a.Ş

Mohlodi oa Moputso oa Tšepe oa A' Design Award Mokhahleong oa Sebopeho

18,293

Mohlodi oa Khau ea Netefaditsweng

Netefatsa Boemo ba Khau bakeng sa #102371

Sheba ho A' Design Award Tokollo ya Boraditaba Baeche ya Moputso

Mebala

Moralo

Mabapi le Akbank Queue Management System Mokhoa Oa Tsamaiso Ea Queue

Queue Management System ke moralo o nolofalletsang basebelisi ba batlang ho fumana litšebeletso makaleng a Akbank ho itlhahisa ka tlhahisoleseling ka mekhoa ea bona kapa ka mekhoa e meng le ho nka litekete tsa mantlha. Phallo ea ho fana ka nomoro ea litekete ho mosebelisi e qala ha eo a khetha mofuta oa khoebo eo a batlang ho e etsa. Tekete ke phallo e qalang ka ho hlahisa mosebelisi ka har'a kiosk. Kamora hore motho a itsebise, ts'ebetso ea netefatso e etsoa mme tekete e loketseng e fanoa ho latela ts'ebeliso ea mosebelisi.

Kamohelo

Mabapi le Moputso oa Tšepe oa A' Design Award

Akbank Queue Management System Mokhoa Oa Tsamaiso Ea Queue ke mohapi oa Moputso oa Tšepe oa A' Design Award, kananelo e hlomphehang e fuoang meralo e metle e finyellang litlhoko tsa porofeshenale le tsa indasteri tse lebelletsoeng ho lintho tse hlahisitsoeng tse entsoeng hantle. Bahapi ba Tšepe ba bontša bokhoni bo boholo, bokhethehi bo phahameng, kutloisiso ea litsebi le bokhoni ba boqapi ba baqapi ba bona. Akbank Queue Management System Mokhoa Oa Tsamaiso Ea Queue e lebelletsoe ho ba ntho e hlahisitsoeng e hlomphuoang haholo, e ratoang le e ratehang, e sebetsang le e nang le mehopolo e mecha. Moralo ona o hapileng Moputso oa Tšepe oa A' Design Award o kenyelletsa mekhoa e metle ka ho fetesisa ea indasteri mme o na le litšobotsi tsa theknoloji tse nang le bokhoni tse amanang le tsebo le talenta. Ka lebaka la botlalo ba eona, Akbank Queue Management System Mokhoa Oa Tsamaiso Ea Queue e tšoanelehela tlhompho mme e entsoe ho fana ka ntlafatso ea bophelo e thusang ho etsa hore lefatše le be sebaka se molemo.

Ka Mora Moralo

Sete ya Boraditaba

Litlhaku, ditho tsa sehlopha le lintlha tsa botekgeniki tse fanoeng ke moetsi wa moralo.

Boleng bo Ikhethang: Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily
Boholo le Phuthelo: Qms screen dimensions 1080 x 1920 pixels.
Lithegi: queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms
Theknoloji ya Tlhahiso: Screen designs were made with sketch and development was made by .net
Phephetso ya Moralo: Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.
Dipatlisiso: As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.
Kgothaletso: Directing the users to the transactions they want to make by taking ticket easily and quickly
Nako ya Projeke: The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019
Tsamaiso ya Mosebetsi: In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm. The first in first out method is used, but criteria such as whether the customer is disabled or elderly are exceptional case which are gives to customer priority
Litho tsa Sehlopha: Akbank Design Studio - Staff Channels
DS Vice Pesident: Tülin Yaşkın Gönen
DS Product Owner: Burcu Tayız
DS Senior Experience Designer: Kemal Doğan
DS Senior Experience Designer: Murat Nalçacı
DS Experience Designer: Tuğçe Turan Özkan
DS Experience Designer: Ahmet Nahya
DS Experience Designer: Esra Akın
DS Visual Designer: Duygu Tozduman Tuna
DS Visual Designer: Ecem Köklükaya
DS Visual Designer: Hakan İşler
Litlotla tsa Setshwantsho: Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional Image #4 - Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019

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