Baidu Onsite Service Experience Ts'ebetso ea Mantlha: Application ea Mehala ka Baidu Online Network Technology

Moralo oa Baidu Onsite Service Experience Ts'ebetso ea Mantlha: Application ea Mehala ka Baidu Online Network Technology ke mohlodi oa khau e hlomphehang haholo ya 2023 Moputso oa Tšepe oa A' Design Award Mokhahleong oa Tlhodisano oa Moralo wa Theknoloji ya Mehala, Diaplikeishene le Softwere.

TšepeMohala· 2023

Baidu Onsite Service Experience Ts'ebetso ea Mantlha: Application ea Mehala

ka Baidu Online Network Technology

Moreki: Baidu Online Network Technology. Beijing

Mohlodi oa Moputso oa Tšepe oa A' Design Award Mokhahleong oa Mohala

14,306

Mohlodi oa Khau ea Netefaditsweng

Netefatsa Boemo ba Khau bakeng sa #144439

Sheba ho A' Design Award Tokollo ya Boraditaba Baeche ya Moputso

Mebala

Moralo

Mabapi le Baidu Onsite Service Experience Ts'ebetso ea Mantlha: Application ea Mehala

Mongolo oa Buka: Baidu Onsite Service Experience ke application ea mohala e etselitsoeng ho fana ka litšebeletso tsa ka lapeng inthaneteng. Moralo ona o hlahisa litšoantšo tse hlakileng tsa barekisi, ts'ebetso e nolofalitsoeng le sebopeho se tloaelehileng, e le hore basebelisi ba tle ba fumane tšebeletso eo ba e hlokang kapele. Basebelisi ba sheba lethathamo la litšebeletso, ba bapisa litlhahiso, ba khetha morekisi ba be ba phethe tefello. Ha morekisi a amohela taelo, molaetsa oa tlhokomeliso le 'mapa oa nako ea sebele oa sebaka sa morekisi lia fanoa. Algorithm e sebetsang ka kamora e lekanya boleng ba tšebeletso ebe e ntlafatsa maemo a barekisi, 'me litlaleho tsa litaelo li bolokoa e le ho sireletsa litokelo tsa basebelisi.

Kamohelo

Mabapi le Moputso oa Tšepe oa A' Design Award

Baidu Onsite Service Experience Ts'ebetso ea Mantlha: Application ea Mehala ke mohapi oa Moputso oa Tšepe oa A' Design Award, kananelo e hlomphehang e fuoang meralo e metle e finyellang litlhoko tsa porofeshenale le tsa indasteri tse lebelletsoeng ho lintho tse hlahisitsoeng tse entsoeng hantle. Bahapi ba Tšepe ba bontša bokhoni bo boholo, bokhethehi bo phahameng, kutloisiso ea litsebi le bokhoni ba boqapi ba baqapi ba bona. Baidu Onsite Service Experience Ts'ebetso ea Mantlha: Application ea Mehala e lebelletsoe ho ba ntho e hlahisitsoeng e hlomphuoang haholo, e ratoang le e ratehang, e sebetsang le e nang le mehopolo e mecha. Moralo ona o hapileng Moputso oa Tšepe oa A' Design Award o kenyelletsa mekhoa e metle ka ho fetesisa ea indasteri mme o na le litšobotsi tsa theknoloji tse nang le bokhoni tse amanang le tsebo le talenta. Ka lebaka la botlalo ba eona, Baidu Onsite Service Experience Ts'ebetso ea Mantlha: Application ea Mehala e tšoanelehela tlhompho mme e entsoe ho fana ka ntlafatso ea bophelo e thusang ho etsa hore lefatše le be sebaka se molemo.

Ka Mora Moralo

Sete ya Boraditaba

Litlhaku, ditho tsa sehlopha le lintlha tsa botekgeniki tse fanoeng ke moetsi wa moralo.

Boleng bo Ikhethang: This is a small program for online domestic service booking, which aims to reduce the online operating costs of businesses through digital means, optimize the service level, and provide users with a safer and more reliable online household booking process. With clear business thumbnail, intuitive and simplified operation and familiar interface design, it is easy for users to quickly locate the required services and optimize the use efficiency.
Lithegi: Housekeeping Services,Online Services
Theknoloji ya Tlhahiso: Relying on the open platform, AI assistant generates interactive dialog box models suitable for scene intention, and reaches commercial standards after passing background tests. The backend algorithm establishes the scoring strategy of service quality, and the machine automatically generates the scoring report and updates the ranking of merchants on the page regularly. The platform will record the user orders information and provide evidence in case of loss of user rights and interests.
Phephetso ya Moralo: The challenge was to optimize the overall use process within the existing architecture. Relying on DuerOS platform, AI assistant selects the configuration items like intention, common expression and slot suitable for onsite scene to generate an interactive dialogue model, so that users are more willing to initiate interaction. The backend algorithm sets up a service quality scoring strategy, calculates the merchant service from multiple dimensions, and regularly optimizes the home page ranking.
Dipatlisiso: Before the COVID 19 pandemic, domestic service merchants did not have a strong awareness of and demand for digitalization. However, the pandemic has brought a continuous downturn in the domestic service industry. Due to the restrictions on physical activities, some businesses have been forced to close down, facing the test of survival resilience. At a time when the pandemic is forcing service businesses to iterate on their products and services, digitalization offers a whole new direction.
Kgothaletso: Affected by the pandemic, domestic service merchants have gradually increased their awareness of and demand for digitalization. They need a reliable online platform to promote relevant businesses, so as to face the changing market environment. Inspired by this, the program uses digital assistance to shorten the merchant service process and optimize the dual experience of the merchant and the user.
Nako ya Projeke: The project was designed and developed in Beijing in October 2020 and launched in China in February 2021.
Tsamaiso ya Mosebetsi: Users can access the small program from the Baidu APP, browse the service interface to compare preferential schemes and select the best merchants
After entering the merchant page, users select the required service and initiate the payment process.
When a merchant accepts an order, the app alerts users with a message and provides them with a real time map to check the location of the merchant.
Litho tsa Sehlopha: Yuan Lu
Yang Xiao
Yujie Shi
Yanji Zhang
Lei Lu
Ruixing Zhang
Xuejiao Chen
Ziru Xu
Jun Sun
Zhiyuan Zhang
Pingkang Diao