Ling Sesebeliswa sa Chatbot by Qian Wan is a highly esteemed winner of the very prestigious 2023 Moputso oa Tšepe oa A' Design Award in Moralo wa Theknoloji ya Mehala, Diaplikeishene le Softwere Competition Category.

TšepeMohala· 2023

Ling Sesebeliswa sa Chatbot

by Qian Wan

Client: Qian Wan

Moputso oa Tšepe oa A' Design Award Winner in Mohala Category

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Verified Award Winner

Verify Award Status for #144682

View at A' Design Award Press Release Award Badge

Colors

The Design

About Ling Sesebeliswa sa Chatbot

Ling ke sesebeliswa sa mohala sa chatbot ya thuto se fanang ka methopo ya thuto e tshepehang mabapi le tekatekano, phapang le kenyelletso ho thusa baithuti ba machaba ba Machina ho ithuta le ho thibela kgethollo le tlhekefetso. Sesebeliswa sena se boetse se hokanya basebedisi le metswedi ya dipegelo tsa dikgetse tse tshepehang ya sekolo sa bona. Ka tshebedisano ya dipuisano tse nang le botho, sesebeliswa se etsa hore ho be bonolo ho batho ho bua ka dihlooho tse thata.

The Recognition

About the Moputso oa Tšepe oa A' Design Award

Ling Sesebeliswa sa Chatbot ke mohapi oa Moputso oa Tšepe oa A' Design Award, kananelo e hlomphehang e fuoang meralo e metle e finyellang litlhoko tsa porofeshenale le tsa indasteri tse lebelletsoeng ho lintho tse hlahisitsoeng tse entsoeng hantle. Bahapi ba Tšepe ba bontša bokhoni bo boholo, bokhethehi bo phahameng, kutloisiso ea litsebi le bokhoni ba boqapi ba baqapi ba bona. Ling Sesebeliswa sa Chatbot e lebelletsoe ho ba ntho e hlahisitsoeng e hlomphuoang haholo, e ratoang le e ratehang, e sebetsang le e nang le mehopolo e mecha. Moralo ona o hapileng Moputso oa Tšepe oa A' Design Award o kenyelletsa mekhoa e metle ka ho fetesisa ea indasteri mme o na le litšobotsi tsa theknoloji tse nang le bokhoni tse amanang le tsebo le talenta. Ka lebaka la botlalo ba eona, Ling Sesebeliswa sa Chatbot e tšoanelehela tlhompho mme e entsoe ho fana ka ntlafatso ea bophelo e thusang ho etsa hore lefatše le be sebaka se molemo.

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: Ling is a mobile based educational purposed chatbot that provides real time inquiry functionality and learning resources about equity, diversity, and inclusion to help Chinese international student to identify and prevent discrimination and harassment that happened to them. The app also connects users to their school’s trustful case report sources.
Dimensions & Packaging: The app is designed for iOS.
Tags: Social Equity, Chatbot, mobile app design, User experience, Information Architecture
Production Technology: I used Miro board to synthesize research findings. The interface design was done through Figma, Sketch, Figma, and Illustrator.
Design Challenge: It was hard to initiate such a difficult topic with people who experienced racial discrimination. Sharing my own stories that resonate with people helped me drive the conversation. I also found that much existing research has been done only on post-discrimination experience, but it doesn't cover all the needs. People often didn't realize when things happened, not to mention to look for help in time. After mapping out their journey, I realized that lack of knowledge leads to those consequences.
Research: I interviewed 11 Chinses international students who are currently studying in the USA and who had experienced racial discrimination. I mapped their journey, mood, and reaction with the user journey to identify the design opportunity. Then I did literature research to learn how to measure racial discrimination systematically.
Inspiration: COVID19 has driven racism and violence against Asians. Chinese international students who are coming from a very distinct culture study abroad, and are new to a culture. They are less sensitive to racial discrimination when it is happening to them. Although those aggressions are often subtle, they can be just as harmful to health and well-being.
Project Duration: The project started in June 2021 in LA and finished in August 2022 in Seattle
Operation Flow: The first time users will be asked to connect with their student account so that the app will provide the most easy to access and trustful resource for the students. When users are not sure if they experienced racial discrimination, simply by chatting with Ling, she will use a conversation based approach to identify the racial discrimination types step by step and provide support by connecting users with their school’s EDI department.