Baidu Onsite Service Experience Aplikasi Mobile by Baidu Online Network Technology

Baidu Onsite Service Experience Aplikasi Mobile by Baidu Online Network Technology is a highly esteemed winner of the very prestigious 2023 A' Design Award Beusi in Sélulér Competition Category.

BeusiSélulér· 2023

Baidu Onsite Service Experience Aplikasi Mobile

by Baidu Online Network Technology

Client: Baidu Online Network Technology. Beijing

A' Design Award Beusi Winner in Sélulér Category

13,705
Verified Award Winner
Verify Award Status for #144439

View at A' Design Award Press Release Award Badge

Colors

The Design

About Baidu Onsite Service Experience Aplikasi Mobile

Baidu Onsite Service Experience nyaéta aplikasi mobile pikeun mesen jasa domestik sacara online. Desainna nampilkeun gambar leutik merchant anu jelas, operasi anu disederhanakeun sarta antarmuka anu geus akrab, sahingga pangguna bisa manggihan jasa anu diperlukeun kalayan gancang. Pangguna nyungsi daptar jasa, ngabandingkeun tawaran, milih merchant sarta ngalengkepan pambayaran. Nalika hiji merchant nampi pesenan, bakal aya bewara pesen sarta peta lokasi merchant sacara real time. Aya algoritma backend anu nilai kualitas jasa sarta ngamutahirkeun rangking merchant, sarta catetan pesenan disimpen pikeun ngajaga hak-hak pangguna.

The Recognition

About the A' Design Award Beusi

Baidu Onsite Service Experience Aplikasi Mobile mangrupa juara A' Design Award Beusi, pangakuan anu bergengsi anu dipasihkeun ka desain alus anu minuhan sarat profésional jeung industri anu diharepkeun tina kréasi anu dirarancang alus. Para juara Beusi nunjukkeun kaahlian anu hébat, spésialisasi anu luhur, pamahaman ahli jeung kamampuh kréatif para kréatorna. Baidu Onsite Service Experience Aplikasi Mobile diharepkeun jadi kréasi anu dihargaan, dikagumi jeung dipikanyaah anu praktis jeung inovatif. Desain juara A' Design Award Beusi ieu ngalebetkeun prakték pangalusna industri sarta ngabogaan ciri téknis anu mampuh pakait jeung pangweruh praktis jeung bakat. Baidu Onsite Service Experience Aplikasi Mobile dihormat pikeun katelitianana sarta dirarancang pikeun méré paningkatan kualitas hirup anu mantuan ngajadikeun dunya tempat nu leuwih hadé.

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: This is a small program for online domestic service booking, which aims to reduce the online operating costs of businesses through digital means, optimize the service level, and provide users with a safer and more reliable online household booking process. With clear business thumbnail, intuitive and simplified operation and familiar interface design, it is easy for users to quickly locate the required services and optimize the use efficiency.
Tags: Housekeeping Services,Online Services
Production Technology: Relying on the open platform, AI assistant generates interactive dialog box models suitable for scene intention, and reaches commercial standards after passing background tests. The backend algorithm establishes the scoring strategy of service quality, and the machine automatically generates the scoring report and updates the ranking of merchants on the page regularly. The platform will record the user orders information and provide evidence in case of loss of user rights and interests.
Design Challenge: The challenge was to optimize the overall use process within the existing architecture. Relying on DuerOS platform, AI assistant selects the configuration items like intention, common expression and slot suitable for onsite scene to generate an interactive dialogue model, so that users are more willing to initiate interaction. The backend algorithm sets up a service quality scoring strategy, calculates the merchant service from multiple dimensions, and regularly optimizes the home page ranking.
Research: Before the COVID 19 pandemic, domestic service merchants did not have a strong awareness of and demand for digitalization. However, the pandemic has brought a continuous downturn in the domestic service industry. Due to the restrictions on physical activities, some businesses have been forced to close down, facing the test of survival resilience. At a time when the pandemic is forcing service businesses to iterate on their products and services, digitalization offers a whole new direction.
Inspiration: Affected by the pandemic, domestic service merchants have gradually increased their awareness of and demand for digitalization. They need a reliable online platform to promote relevant businesses, so as to face the changing market environment. Inspired by this, the program uses digital assistance to shorten the merchant service process and optimize the dual experience of the merchant and the user.
Project Duration: The project was designed and developed in Beijing in October 2020 and launched in China in February 2021.
Operation Flow: Users can access the small program from the Baidu APP, browse the service interface to compare preferential schemes and select the best merchants
After entering the merchant page, users select the required service and initiate the payment process.
When a merchant accepts an order, the app alerts users with a message and provides them with a real time map to check the location of the merchant.
Team Members: Yuan Lu
Yang Xiao
Yujie Shi
Yanji Zhang
Lei Lu
Ruixing Zhang
Xuejiao Chen
Ziru Xu
Jun Sun
Zhiyuan Zhang
Pingkang Diao