iDwell Software para sa Pamamahala ng Relasyon sa Kostumer by Maria Roen

iDwell Software para sa Pamamahala ng Relasyon sa Kostumer by Maria Roen is a highly esteemed winner of the very prestigious 2023 A' Design Award na Bronse in Disenyo ng Interface, Interaksyon at Karanasan ng Gumagamit Competition Category.

BronseInterface· 2023

iDwell Software para sa Pamamahala ng Relasyon sa Kostumer

by Maria Roen

Client: iDWELL

A' Design Award na Bronse Winner in Interface Category

17,750

Verified Award Winner

Verify Award Status for #149737

View at A' Design Award Press Release Award Badge

Colors

The Design

About iDwell Software para sa Pamamahala ng Relasyon sa Kostumer

Ang iDwell ay isang software para sa pamamahala ng relasyon sa kostumer na dinisenyo para sa pamamahala ng ari-arian. Ang pamamahala ng ari-arian ay may kinalaman sa malaking dami ng impormasyon, dokumento, at kontratista. Awtomatikong pinapasimple ng iDwell ang mga rutinang proseso upang mabawasan ang dami ng trabaho. Kasama sa mga tampok nito ang maintenance ticketing, ganap na integrasyon ng email at komunikasyon, at awtomatikong daloy ng trabaho (workflow). May hiwalay na aplikasyon para sa mga may-ari ng paupahang ari-arian (landlords) at para sa mga umuupa (tenants). Ang isang customizable na dashboard ay nagpapakita ng analytics, mga bukas na gawain at kahilingan, hindi pa nababasang mensahe, at isang news feed. Tinutulungan ng flexible na sistema ng filter ang mga user na maproseso ang malaking dami ng datos nang mahusay.

The Recognition

About the A' Design Award na Bronse

Ang iDwell Software para sa Pamamahala ng Relasyon sa Kostumer ay nagwagi ng A' Design Award na Bronse, isang lubhang prestihiyosong pagkilalang iginagawad sa mga natatanging disenyong nakikilala sa pagkamalikhain, katalinuhan at talas ng isip. Ang mga nagwagi ng Bronse ay mga likhang lubhang mahusay at kapansin-pansing malikhain na nagpapatunay sa malawak na karanasan, imahinasyon at pagkamaparaan ng kanilang mga tagapagdisenyo. Inaasahang ang iDwell Software para sa Pamamahala ng Relasyon sa Kostumer ay isang lubos na pinahahalagahan, hinahangaan at minamahal na bagay na kapansin-pansing propesyonal at makabago. Ang disenyong ito na nagwagi ng A' Design Award na Bronse ay nagsasama ng pinakamahuhusay na kasanayan sa sining, agham, disenyo at teknolohiya, at mahusay dahil sa pansin nito sa detalye. Ang iDwell Software para sa Pamamahala ng Relasyon sa Kostumer ay kahanga-hangang tumutugon sa mga pangangailangan, humahaplos sa mga hangarin, bumibighani sa damdamin at umaakit sa pag-uusisa.

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: Property management is a complex and stressful. Managers work with a large amount of information, documents and contractors. iDWELL is CRM software specially designed for property management. It automates routine processes and makes your work easier and features include maintenance ticketing, full email and communication integration, automated workflow, and separate landlord and tenant facing apps.
Dimensions & Packaging: iDWELL is an international PropTech startup developing SaaS CRM-Software for real estate and property management.
Tags: Services Design, Dashboard, Desktop Application, User Experience, User Interface, Interaction Design, Digital Interaction, SaaS, CRM-Software
Production Technology: For redesign we used Sketch, Figma, Adobe XD, After Effect, and Miro. In addition, we used many research tools as user journey maps and user stories to design the experience.
Design Challenge: The purpose of iDWELL is to provide all the necessary functions and features for real estate management. It was challenging to place all the functions of the platform, big data and analytics on one page, not overloading layout and creating an intuitive interaction for our users. We had to spend an extensive amount of time simplifying the complicated information and creating the perfect user journey.
Research: During the initial stage, we analyzed the current design and interviewed users. We found a lot of pain points that managers were experiencing, also we analyzed the market and competitors. Based on the collected information and feedback, we became aware of the scope of the problems and began to create and test hypotheses. In the process, we did a lot of A/B testing before finalizing the redesign.
Inspiration: The valuation of the global real estate market is about $300 trillion, making it one of the largest in the world. Despite its great potential, this industry is still conservative and inert. Property management is the daily oversight of residential, commercial, or industrial real estate by a third-party contractor. Generally, property managers take responsibility for day-to-day repairs and ongoing maintenance and upkeep of properties.
Project Duration: Austria
Operation Flow: On the home page, users can view a customizable dashboard with analytics, open tasks and requests, unread letters, and a news feed. To work with a large amount of data, the user can operate a flexible filter system. With the iDWELL app, tenants and owners have access to important documents such as tenancy agreements, EPCs or GSCs. Customer evaluations give you valuable feedback to help you optimise your service. All communication channels such as emails, the app, the Digital Newsboard, and your ERP system are bundled in the one platform. Using smart technology, the workflow bot provides intelligent answers to your customers’ queries and initiates further communication with the contractors you trust. Enquiries from owners and tenants can be processed automatically through the mobile CRM software, making folders a thing of the past. iDWELL has already been integrated with accounting systems such as IGEL and Real Data. That way, data about customers and properties as well as documents and tickets can be transmitted hassle-free.
Image Credits: Maria Roen