SBOF Mortgage Giao diện Đăng ký Thế chấp by Sber is a highly esteemed winner of the very prestigious 2022 A' Design Award Sắt in Thiết kế Giao diện, Tương tác và Trải nghiệm Người dùng Competition Category.
SắtGiao diện· 2022
SBOF Mortgage Giao diện Đăng ký Thế chấp
by Sber
Client: Sber
A' Design Award Sắt Winner in Giao diện Category
- 11,294
- Verified Award Winner
- Verify Award Status for #136374
The Design
About SBOF Mortgage Giao diện Đăng ký Thế chấp
SBOF Mortgage là giao diện web dùng để đăng ký thế chấp điện tử và giải chấp bất động sản. Hệ thống cho phép nhân viên ngân hàng và khách hàng nộp hồ sơ đăng ký nhà nước từ xa và theo dõi trạng thái xử lý. Mỗi nhân viên được cấp một chữ ký điện tử và một tài khoản cá nhân, các tác vụ được tự động phân công theo trạng thái và mức độ ưu tiên. Dữ liệu hồ sơ được lấy từ hệ thống cho vay của ngân hàng, nhờ đó các biểu mẫu được điền tự động và việc nộp hồ sơ lặp lại chỉ mất vài phút. Bố cục giao diện thích ứng linh hoạt với màn hình máy tính để bàn, máy tính bảng và điện thoại thông minh.
The Recognition
About the A' Design Award Sắt
SBOF Mortgage Giao diện Đăng ký Thế chấp là người chiến thắng giải thưởng A' Design Award Sắt, một sự công nhận danh giá dành cho các thiết kế tốt đáp ứng các yêu cầu chuyên môn và công nghiệp được kỳ vọng từ các sáng tạo được thiết kế tốt. Những người chiến thắng giải Sắt thể hiện kỹ năng tuyệt vời, chuyên môn hóa cao, sự thấu hiểu chuyên gia và năng lực sáng tạo của người tạo ra chúng. SBOF Mortgage Giao diện Đăng ký Thế chấp được kỳ vọng là một sáng tạo được đánh giá cao, ngưỡng mộ và trân trọng, thực tế và đổi mới. Thiết kế chiến thắng giải thưởng A' Design Award Sắt này tích hợp các thực hành tốt nhất của ngành và có các đặc tính kỹ thuật thành thạo gắn liền với bí quyết và tài năng. SBOF Mortgage Giao diện Đăng ký Thế chấp được kính trọng vì sự kỹ lưỡng và được thiết kế để mang lại những cải thiện chất lượng cuộc sống giúp biến thế giới thành một nơi tốt đẹp hơn.
Behind the Design
Press Kit
Credits, team members and technical details provided by the designer.
- Unique Properties
- In case there are several employees in the department the system can also automatically assign them tasks. Tickets are assigned based on their status and priority. Each employee is issued an electronic signature and has an individual personal account. The notification system allows to track updates in the service and changes in the status of applications. Registration of repeated applications takes only several minutes, thanks to the user data storage and automatic filling of forms added to the system. Number of users working in the system: 263 in January 2021; 1 085 in January 2022.
- Dimensions & Packaging
- Separate files are created for individual functions in Figma. Prototypes inside of the functions consist of logical modules that are associated with the main flow during the iterative development of the functionality. For each scenario, analysts describe a user path in Confluence. The project assumes adaptive design, the service is designed to use extensions for desktop, tablet and smartphone. The main Ant.Design design library has been adapted and refined taking into account the general style of the Bank, as well as based on the objectives of the team work.
- Tags
- Bank, Banking, Finance, B2B, Interface, UX/UI, Internet, App, Mobile, Web, Responsive, Automation
- Production Technology
- Task management: Confluence; Jira;
The design development was carried out in two stages. First we worked with a stack for design, prototyping and transfer to development: Sketch, Principle, Zeplin. Then, all work on layouts was transferred to Figma.
Ant.Design and elements of the Triplex internal banking system were used as component libraries.
The interface was changing by stages, and the effectiveness of the changes was monitored quantitatively and qualitatively through internal statistics, metrics, surveys, feedback collection within the service, and analytics of support requests. - Design Challenge
- From the design point of view, it was difficult to transfer the process from paper to web interface format, because prior to that, managers worked with paper documents, and no one could suggest the necessary interface solutions. It was necessary to completely analyze the experience of paper processing and build an online application system based on it, while meeting the requirements for stylistic uniformity with other systems of the Bank, as well as focus on automatic distribution of tasks between employees, while minimizing the path between entering the service and taking on a new task.
From the development point of view, the main challenge was the integration with related systems for data exchange, especially in the context of changing legislation in the banking sector. - Research
- Stakeholder interviews: it was necessary to understand the business objectives, the target audience of the product, etc. Focus group: first, it was necessary to understand the main issues arising while interacting with the state registrar. It was also necessary to identify the issues that the target audience faced when uploading documents using the site. Other research: interviews with the target audience, testing, customer journey mapping, data search in different sources, data from analytics, etc.
- Inspiration
- The team wanted to fix issues identified in the course of research and data collection, in particular, during interviews with bank employees. A joint team was formed with back-end and front-end developers and various departments of the bank to achieve optimal results. The interface of SBBOL and the internal systems of the Bank were taken as an example of the user interface design.
- Project Duration
- The project started in December 2019 in Moscow. In April 2020, real estate registration was launched only for individuals, in October 2020 its scope was extended to include legal entities.
The project is currently at the stage of implementation and optimization. - Operation Flow
- The main page displays all applications for registration according to their different states. Once the user is logged into the account, he/she can view tasks by priority and use the most common filters. The user can view the applications of the entire department or only his/her own, each application has a different status: refused, in progress, sent.
The interface is adapted for mobile devices.
The data in the application is received automatically from the bank’s lending systems, which saves users from tedious filling out of forms. - Patents
- SBER
- Team Members
- Alla Viktorovna Zotova
Kuzmenko Andrey Sergeyevich
Salakheev Danis Fanisovich
Grigory Vitalyevich Sorokolat
Tagiyev Sergey Agakerimovich
Cherenkov Sergey Vladimirovich
Anastasiya Andreevna Shalievskaya
Emke Vera Igorevna
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