Baidu Onsite Service Experience Umsebenzi Ophambili Weselula ngu-Baidu Online Network Technology

Uyilo olubizwa ngokuba yi-Baidu Onsite Service Experience Umsebenzi Ophambili Weselula olwenziwe ngu-Baidu Online Network Technology ngumwini obekekileyo webhaso elinobukhazikhazi le-2023 Ibhaso Lentsimbi le-A' Design Award Kudidi Lokhuphiswano lwe-Uyilo loBuxhakaxhaka beMobhayili, iiAplikeyishini kunye neSoftwe.

IntsimbiImobhayili· 2023

Baidu Onsite Service Experience Umsebenzi Ophambili Weselula

ngu Baidu Online Network Technology

Umxhasi: Baidu Online Network Technology. Beijing

Umwini we-Ibhaso Lentsimbi le-A' Design Award Kudidi Lwe-Imobhayili

14,306

Umwini Webhaso Oqinisekisiweyo

Qinisekisa Isimo Sebhaso se-#144439

Jonga kwi-A' Design Award Uxwebhu Lweendaba Ibheji Yembasa

Imibala

Uyilo

Malunga ne-Baidu Onsite Service Experience Umsebenzi Ophambili Weselula

Isihloko Sencwadi: I-Baidu Onsite Service Experience yinkqubo yeselula yokubhukisha iinkonzo zasekhaya nge-intanethi. Uyilo lubonisa imifanekiso ecacileyo yabathengisi, ukusebenza okulula kunye nomboniso oqhelekileyo, ukuze abasebenzisi bakwazi ukufumana inkonzo abayifunayo ngokukhawuleza. Abasebenzisi bajonga uluhlu lweenkonzo, baqhathanise izicelo, bakhethe umthengisi baze bagqibezele intlawulo. Xa umthengisi esamkela i-oda, kuvela isilumkiso somyalezo kunye nemephu yexesha langoku yendawo yalowo mthengisi. I-algorithm esemva kwenkqubo iqikelela umgangatho weenkonzo kwaye ihlaziya izikhundla zabathengisi, ilogo zama-oda zigcinwa ukukhusela amalungelo abasebenzisi.

Ukuqatshelwa

Malunga ne-Ibhaso Lentsimbi le-A' Design Award

Baidu Onsite Service Experience Umsebenzi Ophambili Weselula ngumphumeleli weIbhaso Lentsimbi le-A' Design Award, ukuqatshelwa okuhlonitshwayo okunikwa imiyilo elungileyo eyanelisa iimfuno zobungcali neemveliso ezilindelekileyo kwimveliso ezicwangciswe kakuhle. Abaphumeleleyo beNtsimbi babonisa ubuchule obukhulu, ubuchule obuphezulu, ukuqonda kwengcali namandla okuyila abayili babo. Baidu Onsite Service Experience Umsebenzi Ophambili Weselula iyathenjwa ukuba ibe yimveliso exatyiswa kakhulu, edunyiswayo nethandwayo esebenzayo neyinto entsha. Lo myilo uphumeleleyo weIbhaso Lentsimbi le-A' Design Award udibanisa iindlela ezilungileyo kakhulu zemboleko kwaye unezimpawu zobuchwephesha ezifanelekileyo ezidityaniswe nolwazi netalente. Baidu Onsite Service Experience Umsebenzi Ophambili Weselula iyahlonelwa ngenxa yenkcukacha yayo kwaye yacwangciselwa ukunika uphuculo lomgangatho wobomi olunceda ukwenza ihlabathi libe yindawo engcono.

Emva Koyilo

Ikhithi Yeendaba

Iziqinisekiso, amalungu eqela kunye neenkcukacha zobugcisa ezinikezelwe ngumyili.

Iimpawu Ezizodwa: This is a small program for online domestic service booking, which aims to reduce the online operating costs of businesses through digital means, optimize the service level, and provide users with a safer and more reliable online household booking process. With clear business thumbnail, intuitive and simplified operation and familiar interface design, it is easy for users to quickly locate the required services and optimize the use efficiency.
Iithegi: Housekeeping Services,Online Services
Ubuchwepheshe Bokuvelisa: Relying on the open platform, AI assistant generates interactive dialog box models suitable for scene intention, and reaches commercial standards after passing background tests. The backend algorithm establishes the scoring strategy of service quality, and the machine automatically generates the scoring report and updates the ranking of merchants on the page regularly. The platform will record the user orders information and provide evidence in case of loss of user rights and interests.
Umngeni Woyilo: The challenge was to optimize the overall use process within the existing architecture. Relying on DuerOS platform, AI assistant selects the configuration items like intention, common expression and slot suitable for onsite scene to generate an interactive dialogue model, so that users are more willing to initiate interaction. The backend algorithm sets up a service quality scoring strategy, calculates the merchant service from multiple dimensions, and regularly optimizes the home page ranking.
Uphando: Before the COVID 19 pandemic, domestic service merchants did not have a strong awareness of and demand for digitalization. However, the pandemic has brought a continuous downturn in the domestic service industry. Due to the restrictions on physical activities, some businesses have been forced to close down, facing the test of survival resilience. At a time when the pandemic is forcing service businesses to iterate on their products and services, digitalization offers a whole new direction.
Inkuthazo: Affected by the pandemic, domestic service merchants have gradually increased their awareness of and demand for digitalization. They need a reliable online platform to promote relevant businesses, so as to face the changing market environment. Inspired by this, the program uses digital assistance to shorten the merchant service process and optimize the dual experience of the merchant and the user.
Ubude Beprojekthi: The project was designed and developed in Beijing in October 2020 and launched in China in February 2021.
Ukuhamba Komsebenzi: Users can access the small program from the Baidu APP, browse the service interface to compare preferential schemes and select the best merchants
After entering the merchant page, users select the required service and initiate the payment process.
When a merchant accepts an order, the app alerts users with a message and provides them with a real time map to check the location of the merchant.
Amalungu Eqela: Yuan Lu
Yang Xiao
Yujie Shi
Yanji Zhang
Lei Lu
Ruixing Zhang
Xuejiao Chen
Ziru Xu
Jun Sun
Zhiyuan Zhang
Pingkang Diao