Ling Àpilíkéṣọ́nì Chatbot by Qian Wan is a highly esteemed winner of the very prestigious 2023 Àmì-ẹ̀yẹ Irin A' Design Award in Àpẹẹrẹ Ìmọ̀-ẹ̀rọ Alágbèéká, Ohun-èlò Fóònù àti Sọ́fítíwéà Competition Category.

IrinAlágbèéká· 2023

Ling Àpilíkéṣọ́nì Chatbot

by Qian Wan

Client: Qian Wan

Àmì-ẹ̀yẹ Irin A' Design Award Winner in Alágbèéká Category

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Verified Award Winner

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View at A' Design Award Press Release Award Badge

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The Design

About Ling Àpilíkéṣọ́nì Chatbot

Ling jẹ́ àpilíkéṣọ́nì chatbot fóònù alagbeka tó ń kọ́ ẹ̀kọ́, tí ó ń pèsè àwọn ohun èlò ìkẹ́kọ̀ọ́ tó gboyà nípa òdodo, oríṣiríṣi ẹ̀dá, àti ìfisípamọ́ láti ran àwọn akẹ́kọ̀ọ́ àgbáyé ará Ṣáínà lọ́wọ́ láti kọ́ ẹ̀kọ́ àti dènà ìyàtọ̀sí àti ìnilára. Àpilíkéṣọ́nì yìí tún so àwọn olùlò pọ̀ mọ́ àwọn orísun ìjábọ̀ ọ̀rọ̀ ilé-ìwé wọn tó ṣeé gbẹ́kẹ̀lé. Nípa ìbáraẹnisọ̀rọ̀ ọ̀rọ̀-jíjọ tó ní ìwà ènìyàn, àpilíkéṣọ́nì náà mú kí ó rọrùn fún ènìyàn láti sọ̀rọ̀ nípa àwọn kókó tó ṣòro.

The Recognition

About the Àmì-ẹ̀yẹ Irin A' Design Award

Ling Àpilíkéṣọ́nì Chatbot jẹ́ olùborí Àmì-ẹ̀yẹ Irin A' Design Award, ìdánimọ̀ olókìkí tí a fún àwọn àwòṣe tó dára tí wọ́n pàdé àwọn ohun tí iṣẹ́ àti ilé-iṣẹ́ nílò tí a retí láti ọ̀dọ̀ àwọn ẹ̀dá tí a ṣàwòṣe dáradára. Àwọn olùborí Irin ń fi ìjáfáfá ńlá, ìmọ̀ pàtó gíga, òye ògbóǹtarìgì àti agbára ìṣẹ̀dá àwọn olùṣẹ̀dá wọn hàn. A retí pé Ling Àpilíkéṣọ́nì Chatbot yóò jẹ́ ẹ̀dá tí a kà sí gidigidi, tí a gbóríyìn fún tí a sì nífẹ̀ẹ́, tó wúlò tó sì ní ìmúṣẹ̀dá tuntun. Àwòṣe tó borí Àmì-ẹ̀yẹ Irin A' Design Award yìí ń kó àwọn ọ̀nà tó dára jùlọ ilé-iṣẹ́ jọ, ó sì ní àwọn ànímọ́ ìmọ̀-ẹ̀rọ tó péye tí a so mọ́ ìmọ̀ ṣíṣe àti ẹ̀bùn. A bọ̀wọ̀ fún Ling Àpilíkéṣọ́nì Chatbot nítorí ìfọ̀kànbalẹ̀ rẹ̀, a sì ṣàwòṣe rẹ̀ láti pèsè ìmúdára ìgbésí ayé tó ń ran ayé lọ́wọ́ láti di ibi tó dára jù.

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: Ling is a mobile based educational purposed chatbot that provides real time inquiry functionality and learning resources about equity, diversity, and inclusion to help Chinese international student to identify and prevent discrimination and harassment that happened to them. The app also connects users to their school’s trustful case report sources.
Dimensions & Packaging: The app is designed for iOS.
Tags: Social Equity, Chatbot, mobile app design, User experience, Information Architecture
Production Technology: I used Miro board to synthesize research findings. The interface design was done through Figma, Sketch, Figma, and Illustrator.
Design Challenge: It was hard to initiate such a difficult topic with people who experienced racial discrimination. Sharing my own stories that resonate with people helped me drive the conversation. I also found that much existing research has been done only on post-discrimination experience, but it doesn't cover all the needs. People often didn't realize when things happened, not to mention to look for help in time. After mapping out their journey, I realized that lack of knowledge leads to those consequences.
Research: I interviewed 11 Chinses international students who are currently studying in the USA and who had experienced racial discrimination. I mapped their journey, mood, and reaction with the user journey to identify the design opportunity. Then I did literature research to learn how to measure racial discrimination systematically.
Inspiration: COVID19 has driven racism and violence against Asians. Chinese international students who are coming from a very distinct culture study abroad, and are new to a culture. They are less sensitive to racial discrimination when it is happening to them. Although those aggressions are often subtle, they can be just as harmful to health and well-being.
Project Duration: The project started in June 2021 in LA and finished in August 2022 in Seattle
Operation Flow: The first time users will be asked to connect with their student account so that the app will provide the most easy to access and trustful resource for the students. When users are not sure if they experienced racial discrimination, simply by chatting with Ling, she will use a conversation based approach to identify the racial discrimination types step by step and provide support by connecting users with their school’s EDI department.