Ling 聊天机器人应用

设计师： Qian Wan

客户: Qian Wan

移动类别A' Design Award 铁奖获奖者

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关于 Ling 聊天机器人应用

Ling是一款教育聊天机器人移动应用，为中国留学生提供关于公平、多样性和包容性的可靠学习资源，帮助他们学习并预防歧视和骚扰。该应用还可将用户连接到其学校的可信案件报告资源。通过人性化的对话交互，该应用让人们更轻松地讨论敏感话题。

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关于A' Design Award 铁奖

Ling 聊天机器人应用是 A' Design Award 铁奖得主，这是授予满足人们对设计精良的创作所期待的专业与工业要求的优良设计的声望认可。铁奖得主展现出其创作者的高超技艺、高度专业化、专家级的理解力和创造能力。预计Ling 聊天机器人应用将成为一件备受推崇、令人钦佩且被珍爱的创作，既实用又创新。这件赢得 A' Design Award 铁奖的设计整合了行业最佳实践，并拥有与专业知识和才华相结合的称职技术特性。Ling 聊天机器人应用因其严谨而受到尊重，旨在提供有助于让世界变得更美好的生活品质改善。

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由设计师提供的致谢、团队成员及技术详情。

独特属性: Ling is a mobile based educational purposed chatbot that provides real time inquiry functionality and learning resources about equity, diversity, and inclusion to help Chinese international student to identify and prevent discrimination and harassment that happened to them. The app also connects users to their school’s trustful case report sources.
尺寸与包装: The app is designed for iOS.
标签: Social Equity, Chatbot, mobile app design, User experience, Information Architecture
生产技术: I used Miro board to synthesize research findings. The interface design was done through Figma, Sketch, Figma, and Illustrator.
设计挑战: It was hard to initiate such a difficult topic with people who experienced racial discrimination. Sharing my own stories that resonate with people helped me drive the conversation. I also found that much existing research has been done only on post-discrimination experience, but it doesn't cover all the needs. People often didn't realize when things happened, not to mention to look for help in time. After mapping out their journey, I realized that lack of knowledge leads to those consequences.
研究: I interviewed 11 Chinses international students who are currently studying in the USA and who had experienced racial discrimination. I mapped their journey, mood, and reaction with the user journey to identify the design opportunity. Then I did literature research to learn how to measure racial discrimination systematically.
灵感: COVID19 has driven racism and violence against Asians. Chinese international students who are coming from a very distinct culture study abroad, and are new to a culture. They are less sensitive to racial discrimination when it is happening to them. Although those aggressions are often subtle, they can be just as harmful to health and well-being.
项目周期: The project started in June 2021 in LA and finished in August 2022 in Seattle
操作流程: The first time users will be asked to connect with their student account so that the app will provide the most easy to access and trustful resource for the students. When users are not sure if they experienced racial discrimination, simply by chatting with Ling, she will use a conversation based approach to identify the racial discrimination types step by step and provide support by connecting users with their school’s EDI department.