Atria Convergence Technologies Uhlelo Lokusebenza Lweselula Lwezokuxhumana ngu-Naseer Ahmed and Siva Teja Boddeti

Umdwebo Atria Convergence Technologies Uhlelo Lokusebenza Lweselula Lwezokuxhumana ngu-Naseer Ahmed and Siva Teja Boddeti ungumnqobi ohlonishwa kakhulu womklomelo odumile we-2024 Umklomelo Wesiliva we-A' Design Award Esigabeni Somncintiswano se-Ukudizayina I-Inthafeyi.

IsilivaI-Inthafeyi· 2024

Atria Convergence Technologies Uhlelo Lokusebenza Lweselula Lwezokuxhumana

ngu Naseer Ahmed and Siva Teja Boddeti

Iklayenti: Act

Umnqobi we-Umklomelo Wesiliva we-A' Design Award Esigabeni se-I-Inthafeyi

86,897

Umnqobi Womklomelo Oqinisekisiwe

Qinisekisa Isimo Somklomelo se-#159375

Vakashela Isayithi Buka ku-A' Design Award Isitatimende Sabezindaba Ibheji Yomklomelo

Imibala

Ukuklama

Mayelana ne-Atria Convergence Technologies Uhlelo Lokusebenza Lweselula Lwezokuxhumana

I-Atria Convergence Technologies iwuhlelo lokusebenza lweselula olwakhelwe umhlinzeki wezinsizakalo zokuxhumana. Uhlelo lokusebenza luvumela amakhasimende ukuthi aphathe izinsizakalo, amadivayisi kanye nezinkokhelo endaweni eyodwa. Imisebenzi eyenziwa njalo ibekwe ngezinyathelo ezimbalwa ukonga isikhathi. Ukuhlelwa kolwazi okucacile kuhlela okuqukethwe, ngakho izici ngazinye kulula ukuzithola. Okuqukethwe kwenzelwa ukuhambisana nokuziphatha komsebenzisi, futhi imiklomelo yokwethembeka isekela ukubandakanyeka. Izici zokuphepha zifakiwe ukwakha ukwethenjwa. Isakhiwo esihlukanisiwe sivumela ukuthi izici ezintsha zengezwe kamuva.

Ukuqashelwa

Mayelana ne-Umklomelo Wesiliva we-A' Design Award

Atria Convergence Technologies Uhlelo Lokusebenza Lweselula Lwezokuxhumana iwinile uMklomelo Wesiliva we-A' Design Award, ukwaziswa okuhloniphekile ngokungajwayelekile okunikezwa imiklamo esezingeni eliphezulu, ebukekayo nethinta kakhulu. Abawinile beSiliva yimisebenzi egqamile kakhulu nedala kakhulu ebonisa ubungcweti obuphawulekayo, italente nobuhlakani babaklami babo. Atria Convergence Technologies Uhlelo Lokusebenza Lweselula Lwezokuxhumana ilindeleke ukuba ibe ngumsebenzi omuhle wesibonelo, onobungcweti obuphawulekayo nezinto ezintsha ezijulile. Lo mklamo owinile uMklomelo Wesiliva we-A' Design Award uyinto entsha ebonakala kakhulu nethakazelisayo esiza futhi isunduza imingcele yobuciko, isayensi, ukuklama nobuchwepheshe. Atria Convergence Technologies Uhlelo Lokusebenza Lweselula Lwezokuxhumana iyinto enomhawu omkhulu kuyo evusa izifiso, ilethe imizwa emihle futhi ivuse ukumangala nokuxakeka.

Ngemuva Kokuklama

Iphakheji Yabezindaba

Ama-credit, amalungu eqembu nemininingwane yobuchwepheshe ehlinzekwe ngumklami.

Izici Ezihlukile: This projects revolves around creating better user engagement through cross-selling and pushing new products, understanding customer expectations, expanding the app while maintaining strong functional performance, considering design expectations based on user personas and language, ensuring modularity, flexibility for future features, enabling discoverability of individual features, and making most used transactions minimal effort to save user time and buy time for other features.
Izilinganiso Nokupakisha: not applicable
Amathegi: Digital Product design, Telecommunications, ACT, Customer App, Mobile App
Ubuchwepheshe Bokukhiqiza: A thorough analysis of data collected from user research interviews, competitor analysis, and design audits was conducted to prioritize features, develop user journey maps, and establish user personas. Following this, an information architecture (IA) was crafted to systematically organize and categorize content, ensuring an intuitive structure for user navigation. Wireframes were created and designs for the screens were finalized by building on a visual design language suitable for their brand.
Inselele Yokudweba: Because of time constraints, user research was unable to gather insights from a broad demographic of users representing different target audiences of act. Hence, the insights obtained were relatively limited in scope, primarily focusing on tier 1 users.
At each stage of wireframes, we validated our designs with the dev team to ensure that all the designs are catering to the existing database and apis as well. There were multiple decisions taken and iterations produced to validate those as well.
Ucwaningo: The research aims to gather user feedback on act's platform, identifying areas for improvement and enhancing satisfaction and engagement. one-on-one interviews and usability testing provided personalized insights, revealing challenges like confusion during onboarding and trust issues with payment flow.
Ugqozi: Act fibernet developed the act app to improve user engagement and provide a seamless digital experience. by strategically promoting new products, enhancing wi-fi analysis, and aligning with user preferences, they aim to increase engagement. comprehensive user research, including analysis of competitors like airtel helped identify areas for improvement. furthermore, a design audit, competitor analysis were conducted to inspire improvements in user engagement, ensuring a smooth experience.
Ubude Bephrojekthi: The project started in march 2023 and finished in september 2023 at lollypop design studio, Bangalore
Ukuhamba Kokusebenza: This project enhanced act's customer experience by focusing on key aspects: personalization, user control & freedom, building trust, and interaction & incentivization. It included tailoring content based on user behavior, offering seamless management of services and devices, establishing trust through security and reliable support, and increasing engagement with features like gamification and loyalty rewards.
Amalungu Eqembu: Akshitaa Raj
Naman Trikala
Ishita Srivastava
Twinkle Budhraja
Rajabutheen HS
Gowtham Selvaraj
Muhammad Najah T P
Naseer Ahmed A
A Rajeev Radhakrishnan Nair