由設計師 Akbank Staff Design Studio Team 創作嘅 Akbank Queue Management System 隊列管理系統 係備受推崇嘅 2020 A' Design Award 鐵獎 得獎作品，獲獎類別為 介面、互動及用戶體驗設計。
鐵介面· 2020
Akbank Queue Management System 隊列管理系統
由 Akbank Staff Design Studio Team
客戶: Akbank T.a.Ş
介面 類別嘅 A' Design Award 鐵獎 得獎者
經驗證嘅獲獎者
驗證設計 #102371 嘅獲獎狀態設計
關於 Akbank Queue Management System 隊列管理系統
隊列管理系統是一種設計，使希望從Akbank分支機構接收服務的用戶能夠向自己介紹個人信息或其他方法，並獲得優先票證。當用戶選擇他/她想要進行的交易類型時，開始向用戶提供票證號碼的流程。售票是從通過自助服務亭介紹用戶開始的流程。在介紹自己之後，將執行驗證過程並根據用戶的交易發出適當的票證。
榮譽認可
關於A' Design Award 鐵獎
Akbank Queue Management System 隊列管理系統是 A' Design Award 鐵獎得主，這是授予滿足人們對設計精良的創作所期待的專業與工業要求的優良設計的聲望認可。鐵獎得主展現出其創作者的高超技藝、高度專業化、專家級的理解力和創造能力。預計Akbank Queue Management System 隊列管理系統將成為一件備受推崇、令人欽佩且被珍愛的創作，既實用又創新。這件贏得 A' Design Award 鐵獎的設計整合了行業最佳實踐，並擁有與專業知識和才華相結合的稱職技術特性。Akbank Queue Management System 隊列管理系統因其嚴謹而受到尊重，旨在提供有助於讓世界變得更美好的生活品質改善。
設計背後
新聞資料包
由設計師提供嘅製作人員名單、團隊成員同技術詳情。
- 獨特屬性
- Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily
- 尺寸同包裝
- Qms screen dimensions 1080 x 1920 pixels.
- 標籤
- queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms
- 生產技術
- Screen designs were made with sketch and development was made by .net
- 設計挑戰
- Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.
- 研究
- As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.
- 靈感
- Directing the users to the transactions they want to make by taking ticket easily and quickly
- 項目時長
- The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019
- 操作流程
- In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm. The first in first out method is used, but criteria such as whether the customer is disabled or elderly are exceptional case which are gives to customer priority
- 團隊成員
- Akbank Design Studio - Staff Channels
DS Vice Pesident: Tülin Yaşkın Gönen
DS Product Owner: Burcu Tayız
DS Senior Experience Designer: Kemal Doğan
DS Senior Experience Designer: Murat Nalçacı
DS Experience Designer: Tuğçe Turan Özkan
DS Experience Designer: Ahmet Nahya
DS Experience Designer: Esra Akın
DS Visual Designer: Duygu Tozduman Tuna
DS Visual Designer: Ecem Köklükaya
DS Visual Designer: Hakan İşler - 圖片來源
- Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional Image #4 - Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019
* all rights reserved
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