Case 行李單獨旅行 by Arnaud Gillard is a highly esteemed winner of the very prestigious 2021 A' Design Award 銀獎 in 服務設計 Competition Category.

銀服務· 2021

Case 行李單獨旅行

by Arnaud Gillard

Client: Arnaud Gillard

A' Design Award 銀獎 Winner in 服務 Category

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The Design

About Case 行李單獨旅行

凱斯展望了行李箱的未來，以及行李箱如何發展成為與主人分開旅行的物品。簡化旅行體驗，減輕壓力，同時最大限度地減少昂貴的基礎設施。該行李箱是作為按需服務的一部分提供給您的，該服務將在旅客之前將其從您家運送到目的地，從而取代了擁有行李和攜帶行李旅行的需要。

The Recognition

About the A' Design Award 銀獎

Case 行李單獨旅行是 A' Design Award 銀獎得主，這是授予頂級、華美而令人印象深刻的設計的極為崇高的認可。銀獎得主是極其卓越、極具創造力的作品，展現出其設計師傑出的專業技能、才華與敏銳。預計Case 行李單獨旅行將成為一件出色的典範之作，兼具非凡的專業性與深刻的創新性。這件贏得 A' Design Award 銀獎的設計是一項備受矚目、令人欽佩的發明，造福並拓展藝術、科學、設計和技術的界限。Case 行李單獨旅行是一件令人羨慕的創作，它喚起渴望，帶來積極的情感，並激發驚嘆與讚嘆。

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: Case envisions the future of luggage and how luggage might evolve to become something that travels separately from its owner. Streamlining the travel experience, reducing stress, whilst also minimizing costly infrastructure. The 'Case' is provided to you as part of an on-demand service whereby it will be delivered from your home to your destination ahead of the traveler, replacing the need to own and travel with luggage.
Dimensions & Packaging: Unlike traditional luggage, the dimensions of Case is standardised and optimised for use across the logistics industry. Improving handling efficiency, reliability, and cutting costs. The Case itself measures at 380mm x 580mm x 270mm (58 Litres). Comfortably storing enough items for a 2-4 day trip. Users are able to order multiple Cases to their desired needs. An optimised design also allows for an earlier delivery time, ensuring that the traveller's belongings will always arrive before the traveller.

As the number of adopters increases, the cost of transporting the Case willdecrease drasticallyand beneutralizedby the saving of the transportation industry. It is expected thatat some point, given the economic forces at play, it will becheaperto have a user's Case travel separately that to travel with it.
Tags: Logistics, Mobility, Luggage, Suitcase, Service Design, UX Design, Industrial Design, Infrastructure, Future travel, Luggage-free
Production Technology: The Case primarily constitutes a hydroformed aluminium unibody aimed at providing ample strength to weight ratio, whilst ensuring full recyclability at the end of life. It leverages technologies such as RFID, E-ink displays, electric locks and digital scales to provide the best travel experience. All without the need for an internal battery, thanks to its two-way wireless charging compatibility. In-depth research, combined with design thinking workshops helped established a detailed service blueprint, whilst many iterations of UX/UI wireframes established the app interface.
Design Challenge: A major challenge was establishing if the product should be owned by the user, or provided as part of the service. Each with their own challenges. It was decided that having the product provided as part of the service enabled a better user experience. Another difficulty was the very tight specifications set for the project. It needed to be lightweight, durable, technologically enabled, and optimised for the logistics industry. Meaning each design change consequently altered many other elements.
Research: The complexity of the project was distilled using a mix of core design research practices. Knowledge of the logistics and travel industry were gathered through attending Webinars, Conferences, interviewing industry specialists, referencing official literature, and conducting competitor analysis. Whilst user-driven insights were obtained through scenario mapping, role-playing, ergonomic testing, and user evaluations.
Inspiration: Travelling with luggage is a stressful and arduous experience for both the traveller themselves and the infrastructure built to accommodate it. When envisioning the future of mobility, very few imagine a future where we continue to drag our belongings along with us. Through in-depth research with key stakeholders in the mobility, logistics and luggage industry it was established that the most appropriate solution is a disruptive solution aimed at truly divesting luggage from the traveller.
Project Duration: This project started in October 2019 in Loughborough and finished in June 2020 in Amsterdam.
Operation Flow: Once an empty Case is delivered to the user's home, the user places their phone on its lid and unlocks it using the case.travel app. The user then packs their belongings in the case locking it up by simply placing the lid back on. The app is then used to update the tech with travel details. Once the Case is in transit, the traveler may then choose to travel with whichever transport suits them best. Upon arrival, the traveler will find their case waiting for them in their room.
Team Members: Samsonite, IAG Cargo, European Platform on Sustainable Urban Mobility plans, Loughborough University