Ling 聊天機器人應用程式

由 Qian Wan

客戶: Qian Wan

流動類別嘅 A' Design Award 鐵獎得獎者

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驗證設計 #144682 嘅獲獎狀態

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關於 Ling 聊天機器人應用程式

Ling 是一個教育性聊天機器人流動應用程式,為中國留學生提供有關平等、多元及共融的可靠學習資源,協助他們學習及預防歧視和騷擾。此應用程式亦將用戶連接至其學校的可信舉報渠道。透過人性化的對話互動,此應用程式讓人們更容易討論困難話題。

榮譽認可

關於A' Design Award 鐵獎

Ling 聊天機器人應用程式是 A' Design Award 鐵獎得主，這是授予滿足人們對設計精良的創作所期待的專業與工業要求的優良設計的聲望認可。鐵獎得主展現出其創作者的高超技藝、高度專業化、專家級的理解力和創造能力。預計Ling 聊天機器人應用程式將成為一件備受推崇、令人欽佩且被珍愛的創作，既實用又創新。這件贏得 A' Design Award 鐵獎的設計整合了行業最佳實踐，並擁有與專業知識和才華相結合的稱職技術特性。Ling 聊天機器人應用程式因其嚴謹而受到尊重，旨在提供有助於讓世界變得更美好的生活品質改善。

設計背後

新聞資料包

由設計師提供嘅製作人員名單、團隊成員同技術詳情。

獨特屬性: Ling is a mobile based educational purposed chatbot that provides real time inquiry functionality and learning resources about equity, diversity, and inclusion to help Chinese international student to identify and prevent discrimination and harassment that happened to them. The app also connects users to their school’s trustful case report sources.
尺寸同包裝: The app is designed for iOS.
標籤: Social Equity, Chatbot, mobile app design, User experience, Information Architecture
生產技術: I used Miro board to synthesize research findings. The interface design was done through Figma, Sketch, Figma, and Illustrator.
設計挑戰: It was hard to initiate such a difficult topic with people who experienced racial discrimination. Sharing my own stories that resonate with people helped me drive the conversation. I also found that much existing research has been done only on post-discrimination experience, but it doesn't cover all the needs. People often didn't realize when things happened, not to mention to look for help in time. After mapping out their journey, I realized that lack of knowledge leads to those consequences.
研究: I interviewed 11 Chinses international students who are currently studying in the USA and who had experienced racial discrimination. I mapped their journey, mood, and reaction with the user journey to identify the design opportunity. Then I did literature research to learn how to measure racial discrimination systematically.
靈感: COVID19 has driven racism and violence against Asians. Chinese international students who are coming from a very distinct culture study abroad, and are new to a culture. They are less sensitive to racial discrimination when it is happening to them. Although those aggressions are often subtle, they can be just as harmful to health and well-being.
項目時長: The project started in June 2021 in LA and finished in August 2022 in Seattle
操作流程: The first time users will be asked to connect with their student account so that the app will provide the most easy to access and trustful resource for the students. When users are not sure if they experienced racial discrimination, simply by chatting with Ling, she will use a conversation based approach to identify the racial discrimination types step by step and provide support by connecting users with their school’s EDI department.