Service Design Award Winner.
Awarded for Good Meta, Strategic and Service Design.
The postdoctoral research in design clarifies the added value of design from the perspectives of users spanning five generations and four socioeconomic class groups by recommending perceived value indicators: convenient, aesthetic, useful, durable, safe and singular for products and intelligible, accessible, perceivable, timely and experienceable characterizing services that measure satisfaction, happiness, and well-being as end results of product and service usage.
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