Ling Chatbot-app troch Qian Wan is in heech wurdearre winner fan de tige prestizjeuze 2023 A' Design Award yn Izer yn de kompetysje-kategory Mobyle Technologyen, Applikaasjes en Software Ûntwerp.

IzerMobyl· 2023

Ling Chatbot-app

troch Qian Wan

Klant: Qian Wan

A' Design Award yn Izer Winner yn de kategory Mobyl

20,635

Ferifiearre Priiswinner

Ferifiearje Prisstatus foar #144682

Besjoch by A' Design Award Parseberjocht Priisbadge

Kleuren

It Untwerp

Oer Ling Chatbot-app

Ling is in edukative chatbot mobyle applikaasje dy't betrouber learboarnen oer lykweardigens, ferskaat en ynklúzje biedt om Sineeske ynternasjonale studinten te helpen by it learen oer en foarkommen fan diskriminaasje en intimidaasje. De app ferbynt brûkers ek mei de betrouber meldboarnen fan har skoalle. Troch minsklike konversaasjonele ynteraksje makket de app it makliker foar minsken om oer lestiche ûnderwerpen te praten.

De Erkenning

Oer de A' Design Award yn Izer

Ling Chatbot-app is in winner fan de A' Design Award yn Izer, in prestisjeuze erkenning foar goede ûntwerpen dy't foldogge oan de profesjonele en yndustriële easken dy't ferwachte wurde fan goed ûntwurpen skeppings. Izerwinners litte grutte feardigens, hege spesjalisaasje, deskundich begryp en kreatyf fermogen fan har makkers sjen. Fan Ling Chatbot-app wurdt ferwachte dat it in tige heech achte, bewûndere en dierbere skepping is dy't praktysk en ynnovatyf is. Dit winnende ûntwerp fan de A' Design Award yn Izer yntegrearret de bêste praktiken fan de sektor en hat feardige technyske skaaimerken ferbûn mei kennis en talint. Ling Chatbot-app wurdt respektearre foar syn yngeandens en is ûntwurpen om ferbetteringen fan de kwaliteit fan it libben te leverjen dy't helpe de wrâld ta in bettere plak te meitsjen.

Efter it Untwerp

Parsepakket

Credits, teamleden en technyske details levere troch de ûntwerper.

Unike Eigenskippen: Ling is a mobile based educational purposed chatbot that provides real time inquiry functionality and learning resources about equity, diversity, and inclusion to help Chinese international student to identify and prevent discrimination and harassment that happened to them. The app also connects users to their school’s trustful case report sources.
Ofmjittingen & Ferpakking: The app is designed for iOS.
Labels: Social Equity, Chatbot, mobile app design, User experience, Information Architecture
Produksjetechnology: I used Miro board to synthesize research findings. The interface design was done through Figma, Sketch, Figma, and Illustrator.
Untwerpútdaging: It was hard to initiate such a difficult topic with people who experienced racial discrimination. Sharing my own stories that resonate with people helped me drive the conversation. I also found that much existing research has been done only on post-discrimination experience, but it doesn't cover all the needs. People often didn't realize when things happened, not to mention to look for help in time. After mapping out their journey, I realized that lack of knowledge leads to those consequences.
Undersyk: I interviewed 11 Chinses international students who are currently studying in the USA and who had experienced racial discrimination. I mapped their journey, mood, and reaction with the user journey to identify the design opportunity. Then I did literature research to learn how to measure racial discrimination systematically.
Ynspiraasje: COVID19 has driven racism and violence against Asians. Chinese international students who are coming from a very distinct culture study abroad, and are new to a culture. They are less sensitive to racial discrimination when it is happening to them. Although those aggressions are often subtle, they can be just as harmful to health and well-being.
Projektdoer: The project started in June 2021 in LA and finished in August 2022 in Seattle
Operaasjestreamferrin: The first time users will be asked to connect with their student account so that the app will provide the most easy to access and trustful resource for the students. When users are not sure if they experienced racial discrimination, simply by chatting with Ling, she will use a conversation based approach to identify the racial discrimination types step by step and provide support by connecting users with their school’s EDI department.