Iarann Eadar-aghaidh · 2020
Akbank Queue Management System Siostam Riaghlaidh Ciudha
by Akbank Staff Design Studio Team
- Duais Iarainn A' Design Award 2020 in Eadar-aghaidh
- CLIENT: Akbank T.a.Ş
- Estimated Number of Design Views: 17,952
- Verification code C134F406C8 · Verify this award
Colors
About Akbank Queue Management System Siostam Riaghlaidh Ciudha
Tha Siostam Riaghlaidh ciudha na dhealbhadh a leigeas le luchd-cleachdaidh a tha ag iarraidh seirbheis fhaighinn bho mheuran Akbank fiosrachadh pearsanta no dòighean eile a thoirt a-steach agus tiogaidean prìomhachais a ghabhail. Bidh an sruth a bhith a ’toirt àireamh na tiogaid don neach-cleachdaidh a’ tòiseachadh nuair a thaghas am fear an seòrsa gnìomh a tha e / i airson a dhèanamh. Is e sruthadh a th ’anns an tiogaid a thòisicheas le toirt a-steach an neach-cleachdaidh tron bhothan. Às deidh don fhear a bhith a ’toirt a-steach e / i fhèin, thèid am pròiseas dearbhaidh a choileanadh agus thèid tiogaid iomchaidh a thoirt seachad a rèir gnìomh an neach-cleachdaidh.
About the Duais Iarainn A' Design Award
Tha Akbank Queue Management System Siostam Riaghlaidh Ciudha air Duais Iarainn A' Design Award a bhuannachadh, aithneachadh urramach a bheirear do dhealbhaidhean math a choinnicheas ris na riatanasan proifeiseanta is gnìomhachais a thathar a' sùileachadh bho chruthachaidhean a chaidh an dealbhadh gu math. Tha buannaichean Iarainn a' nochdadh sgil mhòr, speisealachadh àrd, tuigse eòlaiche agus comas cruthachail an luchd-cruthachaidh. Thathar an dùil gum bi Akbank Queue Management System Siostam Riaghlaidh Ciudha na chruthachadh air a bheil mòran meas, ion-mholta agus gràdhach a tha practaigeach agus ùr-ghnàthach. Tha an dealbhadh seo a bhuannaich Duais Iarainn A' Design Award a' cur nan cleachdaidhean as fheàrr sa ghnìomhachas còmhla agus tha feartan teignigeach comasach aige ceangailte ri eòlas-dèanamh agus tàlant. Tha meas air Akbank Queue Management System Siostam Riaghlaidh Ciudha airson a dhùrachd agus chaidh a dhealbhadh gus leasachaidhean càileachd beatha a thoirt seachad a chuidicheas le bhith a' dèanamh an t-saoghail na àite nas fheàrr.
Press Kit
- Unique Properties
- Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily
- Dimensions & Packaging
- Qms screen dimensions 1080 x 1920 pixels.
- Tags
- queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms
- Production Technology
- Screen designs were made with sketch and development was made by .net
- Design Challenge
- Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.
- Research
- As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.
- Inspiration
- Directing the users to the transactions they want to make by taking ticket easily and quickly
- Project Duration
- The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019
- Operation Flow
- In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm. The first in first out method is used, but criteria such as whether the customer is disabled or elderly are exceptional case which are gives to customer priority
- Image Credits
- Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional Image #4 - Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019
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