Akbank Queue Management System ʻōnaehana ʻōnaehana by Akbank Staff Design Studio Team is a highly esteemed winner of the very prestigious 2020 A' Design Award Hao in Hoʻolālā Pilina, Launa a me ʻIke Mea Hoʻohana Competition Category.
HaoPilina· 2020
Akbank Queue Management System ʻōnaehana ʻōnaehana
by Akbank Staff Design Studio Team
Client: Akbank T.a.Ş
A' Design Award Hao Winner in Pilina Category
Verified Award Winner
Verify Award Status for #102371The Design
About Akbank Queue Management System ʻōnaehana ʻōnaehana
ʻO ka Pūnaewele Management System he hoʻolālā e hiki ai i nā mea hoʻohana e makemake i ka lawelawe mai nā lālā Akbank e hoʻolauna iā lākou iho me ka ʻike pilikino a i ʻole nā ʻano kumu ʻē aʻe a lawe i nā tiketi kōkuhi. ʻO ka kahe o ka hāʻawi ʻana i ka helu tiketi i ka mea hoʻohana e koho ke koho ʻana ka mea makemake i ke ʻano o ka hoʻopulike āna i makemake ai e hana. ʻO ka mākeke kahi kahe e hoʻomaka me ka hoʻomaka ʻana o ka mea hoʻohana ma o ka kiosk. Ma hope o ka hōʻike ʻana iā ia iho / hana ʻia ke kaʻina hōʻoia a hāʻawi ʻia kahi tikeli kūpono e like me ke kālepa ʻana o ka mea hoʻohana.
The Recognition
About the A' Design Award Hao
Ua lanakila ka hoʻolālā Akbank Queue Management System ʻōnaehana ʻōnaehana i ka A' Design Award Hao, he ʻike hoʻohanohano i hāʻawi ʻia i nā hoʻolālā maikaʻi e hoʻokō ana i nā koi ʻoihana a ʻoihana hana i manaʻo ʻia mai nā mea hoʻokumu i hana maikaʻi ʻia. Hōʻike nā lanakila Hao i ka mākau nui, ka loea kiʻekiʻe, ka ʻike akamai a me ka hiki hana noʻeau o ka poʻe i hana iā lākou. Manaʻo ʻia ʻo ka hoʻolālā Akbank Queue Management System ʻōnaehana ʻōnaehana he mea hoʻokumu i mahalo nui ʻia, hoʻohiwahiwa ʻia a aloha ʻia e pono a hou. ʻO kēia hoʻolālā i lanakila i ka A' Design Award Hao e hoʻohui ana i nā hana maikaʻi loa o ka ʻoihana a loaʻa nā ʻano ʻenehana mākaukau i hui pū ʻia me ka ʻike hana a me ka makakoho. Mahalo ʻia ka hoʻolālā Akbank Queue Management System ʻōnaehana ʻōnaehana no kona nānā pono a ua hoʻolālā ʻia e hāʻawi i nā hoʻomaikaʻi ola e kōkua ai i ka hana ʻana i ka honua i wahi maikaʻi aku.
Behind the Design
Press Kit
Credits, team members and technical details provided by the designer.
- Unique Properties
- Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily
- Dimensions & Packaging
- Qms screen dimensions 1080 x 1920 pixels.
- Tags
- queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms
- Production Technology
- Screen designs were made with sketch and development was made by .net
- Design Challenge
- Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.
- Research
- As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.
- Inspiration
- Directing the users to the transactions they want to make by taking ticket easily and quickly
- Project Duration
- The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019
- Operation Flow
- In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm. The first in first out method is used, but criteria such as whether the customer is disabled or elderly are exceptional case which are gives to customer priority
- Team Members
- Akbank Design Studio - Staff Channels
DS Vice Pesident: Tülin Yaşkın Gönen
DS Product Owner: Burcu Tayız
DS Senior Experience Designer: Kemal Doğan
DS Senior Experience Designer: Murat Nalçacı
DS Experience Designer: Tuğçe Turan Özkan
DS Experience Designer: Ahmet Nahya
DS Experience Designer: Esra Akın
DS Visual Designer: Duygu Tozduman Tuna
DS Visual Designer: Ecem Köklükaya
DS Visual Designer: Hakan İşler - Image Credits
- Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional Image #4 - Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019
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