Service Design for College Enrollment Primary Function: Konsepsyon Sèvis pou Enskripsyon nan Kolèj by Shantou University

Ajan Sèvis · 2021

Service Design for College Enrollment Primary Function: Konsepsyon Sèvis pou Enskripsyon nan Kolèj

by Shantou University

A' Design Award Ajan 2021 in Sèvis
CLIENT: Shantou University
Estimated Number of Design Views: 107,464
Verification code 08C47C6547 · Verify this award

View at A' Design Award Press Release

Colors

About Service Design for College Enrollment Primary Function: Konsepsyon Sèvis pou Enskripsyon nan Kolèj

Konsepsyon Sèvis pou Enskripsyon nan Kolèj se yon sistèm sèvis ki kreye pou peryòd enskripsyon nan yon inivèsite. Konsepsyon an konbine yon platfòm kolaborasyon anliy ak yon espas an pèsòn. Sou platfòm nan, anplwaye ki soti nan diferan depatman ajoute epi mete ajou ansanm enfòmasyon modil yo ak estatistik yo responsab pou yo. Nan espas an pèsòn nan, zouti tankou kat vwayaj sipòte analiz, diskisyon ak desizyon. Elèv yo resevwa sèvis konsiltasyon, resepsyon admisyon, gidans pa kanmarad ak bwochi admisyon. Objektif la se amelyore travay atravè depatman yo epi diminye enkyetid elèv yo.

About the A' Design Award Ajan

Service Design for College Enrollment Primary Function: Konsepsyon Sèvis pou Enskripsyon nan Kolèj se yon ganyan A' Design Award Ajan, yon rekonesans ki gen yon prestij enmans yo bay design nivo siperyè, bèl anpil e enpresyonan. Ganyan Ajan yo se travay ki trè briyan e ki trè kreyatif ki montre ekspètiz, talan ak finès designer yo. Yo atann Service Design for College Enrollment Primary Function: Konsepsyon Sèvis pou Enskripsyon nan Kolèj pou se yon bèl travay modèl, remakab nan pwofesyonalis e ki gen gwo inovasyon. Design sa a ki ganyen A' Design Award Ajan se yon envansyon trè remakab, admire ki pote benefis e ki pouse limit atizay, syans, design ak teknoloji. Service Design for College Enrollment Primary Function: Konsepsyon Sèvis pou Enskripsyon nan Kolèj se yon kreyasyon anpil moun jalou ki reveye dezi, ki pote santiman pozitif e ki limen sipriz ak mèvèy.

Press Kit

Unique Properties: his project through the redesign of the work model and enhances the ability to work across departm ents. Moreover, it could help students familiarize themselves with the campus through a variety of connections and services.
For the department, the project results include the definition of value goals, work mode and interactive function design. Services for students include consulting services, admission reception services, guidance services of peer and admission brochures.
Dimensions & Packaging: Physics：
Department Kit:210mm×297mm×100mm
Campus Manual：297mm×420mm
Volunteer Medal：80mm×80mm
non-physical：
Web pages based on Html for Chrome & IE & firefox
Tags: Service design, Web design, Visual design, Process design
Production Technology: The entire process consists of an online collaboration platform and offline space. The online collaboration platform allows executives to jointly add and modify the module information they are responsible for, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
Design Challenge: Information islands and lack of effective communication are the main facing problems. Design in traditional Chinese university is subject to many administrative constraints. It is not easy to start service design at a university for the first time, especially to allow members of different departments to discuss together and participate in the process of service design-it is completely different from previous university meetings.
Research: The project is based on the method of service design, and the research objects include two main groups: students and staff from multiple departments.
Desktop research has given us the perspective and research methods of cross departmental collaboration and student service. Participatory observations and interviews help us understand the current situation of cross-departmental work and the demands of students.
Inspiration: We worked on this project in most departments of the school. It intends to promote the university department to understand the needs of students and provide services to help students eliminate their anxiety during the enrollment period.
In this project, we transform the work department into an organic aggregate, that allows different departments to collaborate and solve problem together. This allows the department to connect students in a sustainable way and provide the services they need.
Project Duration: The project started in 2019 in China and finished in 2020 in China.
Operation Flow: We redesigned a work-flow that allows departments to collaborate together, which consists of an online collaboration platform and offline space. The collaboration platform allows them to jointly add and modify the module information, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
Image Credits: Image #4: Photographer Zihao Chen, Department Kit, 2020.