Service Design for College Enrollment Primary Function: Disinn ta' Servizz għar-Reġistrazzjoni fil-Kulleġġ by Shantou University

Service Design for College Enrollment Primary Function: Disinn ta' Servizz għar-Reġistrazzjoni fil-Kulleġġ by Shantou University is a highly esteemed winner of the very prestigious 2021 Premju A' Design Award tal-Fidda in Disinn Meta, Strateġiku u tas-Servizz Competition Category.

FiddaServizz· 2021

Service Design for College Enrollment Primary Function: Disinn ta' Servizz għar-Reġistrazzjoni fil-Kulleġġ

by Shantou University

Client: Shantou University

Premju A' Design Award tal-Fidda Winner in Servizz Category

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View at A' Design Award Press Release Award Badge

Colors

The Design

About Service Design for College Enrollment Primary Function: Disinn ta' Servizz għar-Reġistrazzjoni fil-Kulleġġ

Id-Disinn ta' Servizz għar-Reġistrazzjoni fil-Kulleġġ huwa sistema ta' servizz maħluqa għall-perjodu tar-reġistrazzjoni ta' università. Id-disinn jgħaqqad pjattaforma ta' kollaborazzjoni onlajn ma' spazju offlajn. Fuq il-pjattaforma, il-persunal minn dipartimenti differenti flimkien iżid u jaġġorna l-informazzjoni tal-moduli u l-istatistika li huma responsabbli għalihom. Fl-ispazju offlajn, għodod bħall-mapep tal-vjaġġ jappoġġaw l-analiżi, id-diskussjoni u d-deċiżjonijiet. L-istudenti jirċievu servizzi ta' konsulenza, akkoljenza tad-dħul, gwida mill-pari u fuljetti tad-dħul. L-għan huwa li jtejjeb ix-xogħol bejn id-dipartimenti u li jnaqqas l-ansjetà tal-istudenti.

The Recognition

About the Premju A' Design Award tal-Fidda

Service Design for College Enrollment Primary Function: Disinn ta' Servizz għar-Reġistrazzjoni fil-Kulleġġ huwa rebbieħ tal-Premju A' Design Award tal-Fidda, rikonoxximent prestiġjuż straordinarjament mogħti lil disinji tal-ogħla livell, sbieħ u impressjonanti. Ir-rebbieħa tal-Fidda huma xogħlijiet brillanti ħafna u kreattivi ħafna li juru l-għarfien espert, it-talent u l-aċċuratezza tad-disinjaturi tagħhom. Huwa mistenni li Service Design for College Enrollment Primary Function: Disinn ta' Servizz għar-Reġistrazzjoni fil-Kulleġġ ikun xogħol mill-isbaħ, eżemplari, professjonali ħafna u innovattiv bil-fond. Dan id-disinn rebbieħ tal-Fidda huwa invenzjoni notevoli u mammirata li tikkontribwixxi biex jitwessgħu l-fruntieri tal-arti, ix-xjenza, id-disinn u t-teknoloġija. Service Design for College Enrollment Primary Function: Disinn ta' Servizz għar-Reġistrazzjoni fil-Kulleġġ huwa ħolqien li ħafna jinvidjawh, li jqajjem ix-xewqat, iġib sentimenti pożittivi u joħloq tgħaġġib u mistagħġib.

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: his project through the redesign of the work model and enhances the ability to work across departm ents. Moreover, it could help students familiarize themselves with the campus through a variety of connections and services.
For the department, the project results include the definition of value goals, work mode and interactive function design. Services for students include consulting services, admission reception services, guidance services of peer and admission brochures.
Dimensions & Packaging: Physics：
Department Kit:210mm×297mm×100mm
Campus Manual：297mm×420mm
Volunteer Medal：80mm×80mm
non-physical：
Web pages based on Html for Chrome & IE & firefox
Tags: Service design, Web design, Visual design, Process design
Production Technology: The entire process consists of an online collaboration platform and offline space. The online collaboration platform allows executives to jointly add and modify the module information they are responsible for, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
Design Challenge: Information islands and lack of effective communication are the main facing problems. Design in traditional Chinese university is subject to many administrative constraints. It is not easy to start service design at a university for the first time, especially to allow members of different departments to discuss together and participate in the process of service design-it is completely different from previous university meetings.
Research: The project is based on the method of service design, and the research objects include two main groups: students and staff from multiple departments.
Desktop research has given us the perspective and research methods of cross departmental collaboration and student service. Participatory observations and interviews help us understand the current situation of cross-departmental work and the demands of students.
Inspiration: We worked on this project in most departments of the school. It intends to promote the university department to understand the needs of students and provide services to help students eliminate their anxiety during the enrollment period.
In this project, we transform the work department into an organic aggregate, that allows different departments to collaborate and solve problem together. This allows the department to connect students in a sustainable way and provide the services they need.
Project Duration: The project started in 2019 in China and finished in 2020 in China.
Operation Flow: We redesigned a work-flow that allows departments to collaborate together, which consists of an online collaboration platform and offline space. The collaboration platform allows them to jointly add and modify the module information, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
Team Members: Ruiqi Yao, Zhenzi Pan, Ran Han, Zhongduo Jiao, Qize Wong, Zihao Chen, Sherky
Image Credits: Image #4: Photographer Zihao Chen, Department Kit, 2020.