Baidu Onsite Service Experience Porogaramu ya Mudasobwa Ngendanwa by Baidu Online Network Technology

Baidu Onsite Service Experience Porogaramu ya Mudasobwa Ngendanwa by Baidu Online Network Technology is a highly esteemed winner of the very prestigious 2023 Igihembo cya A' Design Award cy'icyuma in Telefoni Igendanwa Competition Category.

IcyumaTelefoni Igendanwa· 2023

Baidu Onsite Service Experience Porogaramu ya Mudasobwa Ngendanwa

by Baidu Online Network Technology

Client: Baidu Online Network Technology. Beijing

Igihembo cya A' Design Award cy'icyuma Winner in Telefoni Igendanwa Category

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Verified Award Winner

Verify Award Status for #144439

View at A' Design Award Press Release Award Badge

Colors

The Design

About Baidu Onsite Service Experience Porogaramu ya Mudasobwa Ngendanwa

Baidu Onsite Service Experience ni porogaramu ngendanwa yo gusaba serivisi zo mu rugo kuri interineti. Igishushanyo kigaragaza amafoto mato y'ubucuruzi ku buryo bwumvikana, ibikorwa byoroheje n'imiterere isanzwe, bityo abakoresha bakabona vuba serivisi bakeneye. Abakoresha barebera urutonde rw'amasoko yatanzwe, bagereranya ibyifuzo, bagatoranya uwo bazakorana nawe hanyuma bagakora kwishyura. Igihe uwatanze serivisi yemeye gusaba, hoherezwa ubutumwa bumenyesha hamwe na kariti igaragaza aho uwo mucuruzi ari muri iki gihe. Algorithm ikoreshwa inyuma ipima ubwiza bw'iyo serivisi kandi igahindura urutonde rw'abacuruzi, naho amakuru y'ibyifuzo bibitswe kugira ngo uburenganzira bw'abakoresha burengerwe.

The Recognition

About the Igihembo cya A' Design Award cy'icyuma

Baidu Onsite Service Experience Porogaramu ya Mudasobwa Ngendanwa ni uwegukanye Igihembo cya A' Design Award cy'icyuma, ishimwe ry'agaciro ritangwa ku bishushanyo byiza bihuza ibyo umwuga n'inganda bikeneye ku bihangano byashushanyijwe neza. Abegukanye icyuma bagaragaza ubuhanga bukomeye, ubumenyi bwihariye, imyumvire y'inzobere n'ubushobozi bwo guhanga bw'ababikoze. Baidu Onsite Service Experience Porogaramu ya Mudasobwa Ngendanwa biteganyijwe ko izaba igihangano cyubahwa, gishimwa kandi gikundwa, gifatika kandi gifite udushya. Iki gishushanyo cyegukanye icyuma gihuza uburyo bwiza bukoreshwa mu nganda kandi gifite ibiranga bya tekiniki bifite ubushobozi, bifatanye n'ubumenyi n'impano. Baidu Onsite Service Experience Porogaramu ya Mudasobwa Ngendanwa yubahwa kubera gukora neza, kandi yashushanyijwe kugira ngo inoze ubuzima, ifashe gutuma isi iba nziza.

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: This is a small program for online domestic service booking, which aims to reduce the online operating costs of businesses through digital means, optimize the service level, and provide users with a safer and more reliable online household booking process. With clear business thumbnail, intuitive and simplified operation and familiar interface design, it is easy for users to quickly locate the required services and optimize the use efficiency.
Tags: Housekeeping Services,Online Services
Production Technology: Relying on the open platform, AI assistant generates interactive dialog box models suitable for scene intention, and reaches commercial standards after passing background tests. The backend algorithm establishes the scoring strategy of service quality, and the machine automatically generates the scoring report and updates the ranking of merchants on the page regularly. The platform will record the user orders information and provide evidence in case of loss of user rights and interests.
Design Challenge: The challenge was to optimize the overall use process within the existing architecture. Relying on DuerOS platform, AI assistant selects the configuration items like intention, common expression and slot suitable for onsite scene to generate an interactive dialogue model, so that users are more willing to initiate interaction. The backend algorithm sets up a service quality scoring strategy, calculates the merchant service from multiple dimensions, and regularly optimizes the home page ranking.
Research: Before the COVID 19 pandemic, domestic service merchants did not have a strong awareness of and demand for digitalization. However, the pandemic has brought a continuous downturn in the domestic service industry. Due to the restrictions on physical activities, some businesses have been forced to close down, facing the test of survival resilience. At a time when the pandemic is forcing service businesses to iterate on their products and services, digitalization offers a whole new direction.
Inspiration: Affected by the pandemic, domestic service merchants have gradually increased their awareness of and demand for digitalization. They need a reliable online platform to promote relevant businesses, so as to face the changing market environment. Inspired by this, the program uses digital assistance to shorten the merchant service process and optimize the dual experience of the merchant and the user.
Project Duration: The project was designed and developed in Beijing in October 2020 and launched in China in February 2021.
Operation Flow: Users can access the small program from the Baidu APP, browse the service interface to compare preferential schemes and select the best merchants
After entering the merchant page, users select the required service and initiate the payment process.
When a merchant accepts an order, the app alerts users with a message and provides them with a real time map to check the location of the merchant.
Team Members: Yuan Lu
Yang Xiao
Yujie Shi
Yanji Zhang
Lei Lu
Ruixing Zhang
Xuejiao Chen
Ziru Xu
Jun Sun
Zhiyuan Zhang
Pingkang Diao