Service Design for College Enrollment Primary Function: Mamanu o Auaunaga mo le Lesitalaina i le Kolisi by Shantou University is a highly esteemed winner of the very prestigious 2021 A' Design Award Ario in Mamanu Auaunaga Competition Category.
ArioAuaunaga· 2021
Service Design for College Enrollment Primary Function: Mamanu o Auaunaga mo le Lesitalaina i le Kolisi
Client: Shantou University
A' Design Award Ario Winner in Auaunaga Category
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- Verified Award Winner
- Verify Award Status for #120255
The Design
About Service Design for College Enrollment Primary Function: Mamanu o Auaunaga mo le Lesitalaina i le Kolisi
O le Mamanu o Auaunaga mo le Lesitalaina i le Kolisi o se faiga o auaunaga na faia mo le vaitaimi o le lesitalaina i se iunivesite. O le mamanu ua tuufaatasia ai se faiga galulue faatasi i luga o le initaneti ma se avanoa i fafo. I luga o le faiga i luga o le initaneti, e faaopoopo ma faafou faatasi e le aufaigaluega mai matagaluega eseese le faamatalaga o vaega ma fuainumera o loo latou nafa ai. I le avanoa i fafo, o meafaigaluega e pei o faafanua o le malaga e lagolago ai le suesueina, talanoaga ma faaiuga. E maua e tamaiti aoga auaunaga faufautua, taliaina o le talia, taiala a uo ma tamaʻitusi o le talia. O le sini o le faaleleia atili o galuega i matagaluega uma ma le faaitiitia o le popolega o tamaiti aoga.
The Recognition
About the A' Design Award Ario
O le A' Design Award Ario na manumalo ai Service Design for College Enrollment Primary Function: Mamanu o Auaunaga mo le Lesitalaina i le Kolisi, o se faamaoniga matuā mamalu e tuuina atu i mamanu sili ona lelei, matagofie ma mataʻutia. O ē manumalo i le Ario o galuega susulu tele ma fatufatuaʻi e faaalia ai le poto, le taleni ma le atamai o tagata mamanu. E faamoemoeina Service Design for College Enrollment Primary Function: Mamanu o Auaunaga mo le Lesitalaina i le Kolisi e avea ma galuega matagofie, o se fesuiaiga mo isi, e iloga i le tomai faapolofesa ma mea fou loloto. O lenei mamanu na manumalo i le A' Design Award Ario o se mea e iloga, ua mataʻina e aogā ma tuleia atu tapulaʻa o le faatufugaga, saienisi, mamanu ma tekonolosi. Service Design for College Enrollment Primary Function: Mamanu o Auaunaga mo le Lesitalaina i le Kolisi o se mea e fiafia i ai le toatele, e fafagu ai manaʻoga, aumaia ai lagona lelei ma tupu ai le ofo.
Behind the Design
Press Kit
Credits, team members and technical details provided by the designer.
- Unique Properties
- his project through the redesign of the work model and enhances the ability to work across departm ents. Moreover, it could help students familiarize themselves with the campus through a variety of connections and services.
For the department, the project results include the definition of value goals, work mode and interactive function design. Services for students include consulting services, admission reception services, guidance services of peer and admission brochures. - Dimensions & Packaging
- Physics：
Department Kit:210mm×297mm×100mm
Campus Manual：297mm×420mm
Volunteer Medal：80mm×80mm
non-physical：
Web pages based on Html for Chrome & IE & firefox - Tags
- Service design, Web design, Visual design, Process design
- Production Technology
- The entire process consists of an online collaboration platform and offline space. The online collaboration platform allows executives to jointly add and modify the module information they are responsible for, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
- Design Challenge
- Information islands and lack of effective communication are the main facing problems. Design in traditional Chinese university is subject to many administrative constraints. It is not easy to start service design at a university for the first time, especially to allow members of different departments to discuss together and participate in the process of service design-it is completely different from previous university meetings.
- Research
- The project is based on the method of service design, and the research objects include two main groups: students and staff from multiple departments.
Desktop research has given us the perspective and research methods of cross departmental collaboration and student service. Participatory observations and interviews help us understand the current situation of cross-departmental work and the demands of students. - Inspiration
- We worked on this project in most departments of the school. It intends to promote the university department to understand the needs of students and provide services to help students eliminate their anxiety during the enrollment period.
In this project, we transform the work department into an organic aggregate, that allows different departments to collaborate and solve problem together. This allows the department to connect students in a sustainable way and provide the services they need. - Project Duration
- The project started in 2019 in China and finished in 2020 in China.
- Operation Flow
- We redesigned a work-flow that allows departments to collaborate together, which consists of an online collaboration platform and offline space. The collaboration platform allows them to jointly add and modify the module information, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
- Team Members
- Ruiqi Yao, Zhenzi Pan, Ran Han, Zhongduo Jiao, Qize Wong, Zihao Chen, Sherky
- Image Credits
- Image #4: Photographer Zihao Chen, Department Kit, 2020.
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