SBOF Mortgage Sesebediswa sa ho Ngolisa Boitlamo ba Ntlo (Mortgage) by Sber is a highly esteemed winner of the very prestigious 2022 Moputso oa Tšepe oa A' Design Award in Moralo wa Sebopeho, Tshebedisano le Boiphihlelo ba Mosebedisi Competition Category.
TšepeSebopeho· 2022
SBOF Mortgage Sesebediswa sa ho Ngolisa Boitlamo ba Ntlo (Mortgage)
by Sber
Client: Sber
Moputso oa Tšepe oa A' Design Award Winner in Sebopeho Category
Verified Award Winner
Verify Award Status for #136374The Design
About SBOF Mortgage Sesebediswa sa ho Ngolisa Boitlamo ba Ntlo (Mortgage)
SBOF Mortgage ke sesebediswa sa marang-rang (web interface) bakeng sa ho ngolisa boitlamo ba dintlo ka mokgwa wa elektronike le ho tlosa mekgwatlelo ho thepa e sa tsamayeng. Sistimi ena e lumella basebetsi ba banka le bareki ho romella dikopo tsa ngoliso ya mmuso ba le hole le ho latela boemo ba dikopo tseo. Mosebetsi ka mong o fumana saeno ya elektronike (electronic signature) le ak'haonto ya hae ya botho, mme mesebetsi e abelwa ka boyona ho latela boemo le bohlokwa ba yona. Datha ya kopo e nkuwa ho tswa disistiming tsa banka tsa ho alima, kahoo diforomo di tlatswa ka boyona mme dikopo tse phetwang di nka metsotso e mmalwa feela. Sebopeho sa lenane se ikamahanya le disekirini tsa dikhomphutha, dithaepolete le mehala e bohlale.
The Recognition
About the Moputso oa Tšepe oa A' Design Award
SBOF Mortgage Sesebediswa sa ho Ngolisa Boitlamo ba Ntlo (Mortgage) ke mohapi oa Moputso oa Tšepe oa A' Design Award, kananelo e hlomphehang e fuoang meralo e metle e finyellang litlhoko tsa porofeshenale le tsa indasteri tse lebelletsoeng ho lintho tse hlahisitsoeng tse entsoeng hantle. Bahapi ba Tšepe ba bontša bokhoni bo boholo, bokhethehi bo phahameng, kutloisiso ea litsebi le bokhoni ba boqapi ba baqapi ba bona. SBOF Mortgage Sesebediswa sa ho Ngolisa Boitlamo ba Ntlo (Mortgage) e lebelletsoe ho ba ntho e hlahisitsoeng e hlomphuoang haholo, e ratoang le e ratehang, e sebetsang le e nang le mehopolo e mecha. Moralo ona o hapileng Moputso oa Tšepe oa A' Design Award o kenyelletsa mekhoa e metle ka ho fetesisa ea indasteri mme o na le litšobotsi tsa theknoloji tse nang le bokhoni tse amanang le tsebo le talenta. Ka lebaka la botlalo ba eona, SBOF Mortgage Sesebediswa sa ho Ngolisa Boitlamo ba Ntlo (Mortgage) e tšoanelehela tlhompho mme e entsoe ho fana ka ntlafatso ea bophelo e thusang ho etsa hore lefatše le be sebaka se molemo.
Behind the Design
Press Kit
Credits, team members and technical details provided by the designer.
- Unique Properties
- In case there are several employees in the department the system can also automatically assign them tasks. Tickets are assigned based on their status and priority. Each employee is issued an electronic signature and has an individual personal account. The notification system allows to track updates in the service and changes in the status of applications. Registration of repeated applications takes only several minutes, thanks to the user data storage and automatic filling of forms added to the system. Number of users working in the system: 263 in January 2021; 1 085 in January 2022.
- Dimensions & Packaging
- Separate files are created for individual functions in Figma. Prototypes inside of the functions consist of logical modules that are associated with the main flow during the iterative development of the functionality. For each scenario, analysts describe a user path in Confluence. The project assumes adaptive design, the service is designed to use extensions for desktop, tablet and smartphone. The main Ant.Design design library has been adapted and refined taking into account the general style of the Bank, as well as based on the objectives of the team work.
- Tags
- Bank, Banking, Finance, B2B, Interface, UX/UI, Internet, App, Mobile, Web, Responsive, Automation
- Production Technology
- Task management: Confluence; Jira;
The design development was carried out in two stages. First we worked with a stack for design, prototyping and transfer to development: Sketch, Principle, Zeplin. Then, all work on layouts was transferred to Figma.
Ant.Design and elements of the Triplex internal banking system were used as component libraries.
The interface was changing by stages, and the effectiveness of the changes was monitored quantitatively and qualitatively through internal statistics, metrics, surveys, feedback collection within the service, and analytics of support requests. - Design Challenge
- From the design point of view, it was difficult to transfer the process from paper to web interface format, because prior to that, managers worked with paper documents, and no one could suggest the necessary interface solutions. It was necessary to completely analyze the experience of paper processing and build an online application system based on it, while meeting the requirements for stylistic uniformity with other systems of the Bank, as well as focus on automatic distribution of tasks between employees, while minimizing the path between entering the service and taking on a new task.
From the development point of view, the main challenge was the integration with related systems for data exchange, especially in the context of changing legislation in the banking sector. - Research
- Stakeholder interviews: it was necessary to understand the business objectives, the target audience of the product, etc. Focus group: first, it was necessary to understand the main issues arising while interacting with the state registrar. It was also necessary to identify the issues that the target audience faced when uploading documents using the site. Other research: interviews with the target audience, testing, customer journey mapping, data search in different sources, data from analytics, etc.
- Inspiration
- The team wanted to fix issues identified in the course of research and data collection, in particular, during interviews with bank employees. A joint team was formed with back-end and front-end developers and various departments of the bank to achieve optimal results. The interface of SBBOL and the internal systems of the Bank were taken as an example of the user interface design.
- Project Duration
- The project started in December 2019 in Moscow. In April 2020, real estate registration was launched only for individuals, in October 2020 its scope was extended to include legal entities.
The project is currently at the stage of implementation and optimization. - Operation Flow
- The main page displays all applications for registration according to their different states. Once the user is logged into the account, he/she can view tasks by priority and use the most common filters. The user can view the applications of the entire department or only his/her own, each application has a different status: refused, in progress, sent.
The interface is adapted for mobile devices.
The data in the application is received automatically from the bank’s lending systems, which saves users from tedious filling out of forms. - Patents
- SBER
- Team Members
- Alla Viktorovna Zotova
Kuzmenko Andrey Sergeyevich
Salakheev Danis Fanisovich
Grigory Vitalyevich Sorokolat
Tagiyev Sergey Agakerimovich
Cherenkov Sergey Vladimirovich
Anastasiya Andreevna Shalievskaya
Emke Vera Igorevna
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