iDwell Ts'ebetso ea Mantlha: Software ea Tsamaiso ea Likamano tsa Bareki by Maria Roen

iDwell Ts'ebetso ea Mantlha: Software ea Tsamaiso ea Likamano tsa Bareki by Maria Roen is a highly esteemed winner of the very prestigious 2023 Moputso oa Boronse oa A' Design Award in Moralo wa Sebopeho, Tshebedisano le Boiphihlelo ba Mosebedisi Competition Category.

BoronseSebopeho· 2023

iDwell Ts'ebetso ea Mantlha: Software ea Tsamaiso ea Likamano tsa Bareki

by Maria Roen

Client: iDWELL

Moputso oa Boronse oa A' Design Award Winner in Sebopeho Category

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Verified Award Winner

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View at A' Design Award Press Release Award Badge

Colors

The Design

About iDwell Ts'ebetso ea Mantlha: Software ea Tsamaiso ea Likamano tsa Bareki

Mongolo oa Buka: iDwell ke software ea tsamaiso ea likamano tsa bareki e etselitsoeng tsamaiso ea thepa ea matlo. Tsamaiso ea thepa ea matlo e kenyelletsa boleng bo boholo ba tlhahisoleseding, litokomane le babeta khontraka. iDwell e etsa hore mesebetsi e tloaelehileng e etsahale ka boiketsetso ho fokotsa mojaro oo. Likarolo tsa eona li kenyelletsa tsamaiso ea liticket tsa tokiso, kopanyo e felletseng ea li-imeile le puisano, hammoho le mosebetsi oa boiketsetso. Lits'ebelisoa tse arohaneng li sebeletsa beng ba matlo le bahiri. Dashboard e ka fetoloang e bonts'a lipatlisiso, mesebetsi le likopo tse ntseng li tsoela pele, melaetsa e sa balloang le phano ea litaba. Sistimi e nolofalitsoeng ea sefe e thusa basebelisi ho sebetsana le boleng bo boholo ba data.

The Recognition

About the Moputso oa Boronse oa A' Design Award

iDwell Ts'ebetso ea Mantlha: Software ea Tsamaiso ea Likamano tsa Bareki ke mohapi oa Moputso oa Boronse oa A' Design Award, kananelo e hlomphehang haholo e fuoang meralo e ikhethang e tsejoang ka boqapi, bohlale ba ho qapa le bohlale. Bahapi ba Boronse ke lintho tse nang le bokhoni ka ho felletseng le boqapi bo hlollang tse tiisang boiphihlelo bo bongata, mohopolo le bokhoni ba ho iphumana ba baqapi ba tsona. iDwell Ts'ebetso ea Mantlha: Software ea Tsamaiso ea Likamano tsa Bareki e lebelletsoe ho ba ntho e hlomphuoang haholo, e ratoang le e ratehang, e nang le boprofeshenale bo bonahalang le mehopolo e mecha. Moralo ona o hapileng Moputso oa Boronse oa A' Design Award o kenyelletsa mekhoa e metle ka ho fetesisa bonong, mahlaleng, moralong le theknolojing mme o hlahella ka ho tsepamisa maikutlo lintlheng tse nyenyane. iDwell Ts'ebetso ea Mantlha: Software ea Tsamaiso ea Likamano tsa Bareki e kutloisisa litlhoko hantle, e ama litakatso, e hapa maikutlo mme e tsosa takatso ea ho tseba.

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: Property management is a complex and stressful. Managers work with a large amount of information, documents and contractors. iDWELL is CRM software specially designed for property management. It automates routine processes and makes your work easier and features include maintenance ticketing, full email and communication integration, automated workflow, and separate landlord and tenant facing apps.
Dimensions & Packaging: iDWELL is an international PropTech startup developing SaaS CRM-Software for real estate and property management.
Tags: Services Design, Dashboard, Desktop Application, User Experience, User Interface, Interaction Design, Digital Interaction, SaaS, CRM-Software
Production Technology: For redesign we used Sketch, Figma, Adobe XD, After Effect, and Miro. In addition, we used many research tools as user journey maps and user stories to design the experience.
Design Challenge: The purpose of iDWELL is to provide all the necessary functions and features for real estate management. It was challenging to place all the functions of the platform, big data and analytics on one page, not overloading layout and creating an intuitive interaction for our users. We had to spend an extensive amount of time simplifying the complicated information and creating the perfect user journey.
Research: During the initial stage, we analyzed the current design and interviewed users. We found a lot of pain points that managers were experiencing, also we analyzed the market and competitors. Based on the collected information and feedback, we became aware of the scope of the problems and began to create and test hypotheses. In the process, we did a lot of A/B testing before finalizing the redesign.
Inspiration: The valuation of the global real estate market is about $300 trillion, making it one of the largest in the world. Despite its great potential, this industry is still conservative and inert. Property management is the daily oversight of residential, commercial, or industrial real estate by a third-party contractor. Generally, property managers take responsibility for day-to-day repairs and ongoing maintenance and upkeep of properties.
Project Duration: Austria
Operation Flow: On the home page, users can view a customizable dashboard with analytics, open tasks and requests, unread letters, and a news feed. To work with a large amount of data, the user can operate a flexible filter system. With the iDWELL app, tenants and owners have access to important documents such as tenancy agreements, EPCs or GSCs. Customer evaluations give you valuable feedback to help you optimise your service. All communication channels such as emails, the app, the Digital Newsboard, and your ERP system are bundled in the one platform. Using smart technology, the workflow bot provides intelligent answers to your customers’ queries and initiates further communication with the contractors you trust. Enquiries from owners and tenants can be processed automatically through the mobile CRM software, making folders a thing of the past. iDWELL has already been integrated with accounting systems such as IGEL and Real Data. That way, data about customers and properties as well as documents and tickets can be transmitted hassle-free.
Image Credits: Maria Roen