Service Design for College Enrollment Primary Function: Muundo wa Huduma ya Uandikishaji wa Chuo by Shantou University

Service Design for College Enrollment Primary Function: Muundo wa Huduma ya Uandikishaji wa Chuo by Shantou University is a highly esteemed winner of the very prestigious 2021 Tuzo ya Fedha ya A' Design Award in Usanifu wa Meta, Mkakati na Huduma Competition Category.

FedhaHuduma· 2021

Service Design for College Enrollment Primary Function: Muundo wa Huduma ya Uandikishaji wa Chuo

by Shantou University

Client: Shantou University

Tuzo ya Fedha ya A' Design Award Winner in Huduma Category

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View at A' Design Award Press Release Award Badge

Colors

The Design

About Service Design for College Enrollment Primary Function: Muundo wa Huduma ya Uandikishaji wa Chuo

Muundo wa Huduma kwa Uandikishaji wa Chuo ni mfumo wa huduma ulioundwa kwa ajili ya kipindi cha uandikishaji cha chuo kikuu. Muundo huu unaunganisha jukwaa la ushirikiano la mtandaoni na nafasi ya nje ya mtandao. Kwenye jukwaa hili, wafanyakazi kutoka idara mbalimbali kwa pamoja huongeza na kusasisha taarifa za moduli na takwimu wanazozisimamia. Katika nafasi ya nje ya mtandao, zana kama vile ramani za safari zinasaidia uchanganuzi, majadiliano na maamuzi. Wanafunzi hupokea huduma za ushauri, mapokezi ya uandikishaji, mwongozo wa wenzao na vijitabu vya uandikishaji. Lengo ni kuboresha kazi katika idara zote na kupunguza wasiwasi wa wanafunzi.

The Recognition

About the Tuzo ya Fedha ya A' Design Award

Service Design for College Enrollment Primary Function: Muundo wa Huduma ya Uandikishaji wa Chuo ni mshindi wa Tuzo ya Fedha ya A' Design Award, utambuzi wenye heshima kubwa ya ajabu unaotolewa kwa miundo ya hali ya juu kabisa, ya kupendeza na ya kuvutia. Washindi wa Fedha ni kazi zinazong'aa mno na bunifu kupita kiasi zinazoonyesha utaalamu bora, kipaji na busara ya wabunifu wao. Service Design for College Enrollment Primary Function: Muundo wa Huduma ya Uandikishaji wa Chuo inatarajiwa kuwa kazi nzuri ya kuigwa ambayo ni ya kitaalamu kwa kiasi kikubwa na yenye ubunifu wa kina. Muundo huu ulioshinda Tuzo ya Fedha ya A' Design Award ni uvumbuzi unaojulikana sana na kupendwa, unaonufaisha na kupanua mipaka ya sanaa, sayansi, usanifu na teknolojia. Service Design for College Enrollment Primary Function: Muundo wa Huduma ya Uandikishaji wa Chuo ni kazi inayotamaniwa mno inayochochea hamu, huleta hisia chanya na huzua mshangao na mastaajabu.

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: his project through the redesign of the work model and enhances the ability to work across departm ents. Moreover, it could help students familiarize themselves with the campus through a variety of connections and services.
For the department, the project results include the definition of value goals, work mode and interactive function design. Services for students include consulting services, admission reception services, guidance services of peer and admission brochures.
Dimensions & Packaging: Physics：
Department Kit:210mm×297mm×100mm
Campus Manual：297mm×420mm
Volunteer Medal：80mm×80mm
non-physical：
Web pages based on Html for Chrome & IE & firefox
Tags: Service design, Web design, Visual design, Process design
Production Technology: The entire process consists of an online collaboration platform and offline space. The online collaboration platform allows executives to jointly add and modify the module information they are responsible for, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
Design Challenge: Information islands and lack of effective communication are the main facing problems. Design in traditional Chinese university is subject to many administrative constraints. It is not easy to start service design at a university for the first time, especially to allow members of different departments to discuss together and participate in the process of service design-it is completely different from previous university meetings.
Research: The project is based on the method of service design, and the research objects include two main groups: students and staff from multiple departments.
Desktop research has given us the perspective and research methods of cross departmental collaboration and student service. Participatory observations and interviews help us understand the current situation of cross-departmental work and the demands of students.
Inspiration: We worked on this project in most departments of the school. It intends to promote the university department to understand the needs of students and provide services to help students eliminate their anxiety during the enrollment period.
In this project, we transform the work department into an organic aggregate, that allows different departments to collaborate and solve problem together. This allows the department to connect students in a sustainable way and provide the services they need.
Project Duration: The project started in 2019 in China and finished in 2020 in China.
Operation Flow: We redesigned a work-flow that allows departments to collaborate together, which consists of an online collaboration platform and offline space. The collaboration platform allows them to jointly add and modify the module information, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
Team Members: Ruiqi Yao, Zhenzi Pan, Ran Han, Zhongduo Jiao, Qize Wong, Zihao Chen, Sherky
Image Credits: Image #4: Photographer Zihao Chen, Department Kit, 2020.