Service Design for College Enrollment Primary Function: Disenyo ng Serbisyo para sa Pagpapatala sa Kolehiyo by Shantou University is a highly esteemed winner of the very prestigious 2021 A' Design Award na Pilak in Meta, Estratehiko at Disenyo ng Serbisyo Competition Category.
PilakSerbisyo· 2021
Service Design for College Enrollment Primary Function: Disenyo ng Serbisyo para sa Pagpapatala sa Kolehiyo
Client: Shantou University
A' Design Award na Pilak Winner in Serbisyo Category
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The Design
About Service Design for College Enrollment Primary Function: Disenyo ng Serbisyo para sa Pagpapatala sa Kolehiyo
Ang Disenyo ng Serbisyo para sa Pagpapatala sa Kolehiyo ay isang sistema ng serbisyong nilikha para sa panahon ng pagpapatala ng isang unibersidad. Pinagsasama ng disenyo ang isang online na plataporma ng kolaborasyon at isang offline na espasyo. Sa plataporma, magkakasamang nagdaragdag at nag-a-update ang mga kawani mula sa iba't ibang departamento ng impormasyon at estadistika ng modyul na kanilang pinamamahalaan. Sa offline na espasyo, sinusuportahan ng mga kasangkapan tulad ng journey map ang pagsusuri, talakayan at pagpapasya. Nakakatanggap ang mga estudyante ng serbisyong pagpapayo, pagtanggap sa pagpasok, gabay mula sa kapwa estudyante at mga brosyur ng pagpasok. Layunin nitong pagbutihin ang trabaho sa iba't ibang departamento at bawasan ang pagkabalisa ng mga estudyante.
The Recognition
About the A' Design Award na Pilak
Ang Service Design for College Enrollment Primary Function: Disenyo ng Serbisyo para sa Pagpapatala sa Kolehiyo ay nagwagi ng A' Design Award na Pilak, isang pambihirang prestihiyosong pagkilalang iginagawad sa mga disenyong nasa pinakamataas na antas, nakabibighani at kahanga-hanga. Ang mga nagwagi ng Pilak ay mga likhang lubhang makinang at napakamalikhain na naglalarawan sa pambihirang kadalubhasaan, talento at talas ng isip ng kanilang mga tagapagdisenyo. Inaasahang ang Service Design for College Enrollment Primary Function: Disenyo ng Serbisyo para sa Pagpapatala sa Kolehiyo ay isang kahanga-hangang likhang huwaran na kapansin-pansing propesyonal at malalim na makabago. Ang disenyong ito na nagwagi ng A' Design Award na Pilak ay isang lubhang kapansin-pansin at hinahangaang imbensyon na nakikinabang at nagpapaunlad sa mga hangganan ng sining, agham, disenyo at teknolohiya. Ang Service Design for College Enrollment Primary Function: Disenyo ng Serbisyo para sa Pagpapatala sa Kolehiyo ay isang likhang labis na kinaiinggitan na gumigising ng mga hangarin, nagdadala ng positibong damdamin at nagpapasiklab ng pagkamangha at pagkabighani.
Behind the Design
Press Kit
Credits, team members and technical details provided by the designer.
- Unique Properties
- his project through the redesign of the work model and enhances the ability to work across departm ents. Moreover, it could help students familiarize themselves with the campus through a variety of connections and services.
For the department, the project results include the definition of value goals, work mode and interactive function design. Services for students include consulting services, admission reception services, guidance services of peer and admission brochures. - Dimensions & Packaging
- Physics：
Department Kit:210mm×297mm×100mm
Campus Manual：297mm×420mm
Volunteer Medal：80mm×80mm
non-physical：
Web pages based on Html for Chrome & IE & firefox - Tags
- Service design, Web design, Visual design, Process design
- Production Technology
- The entire process consists of an online collaboration platform and offline space. The online collaboration platform allows executives to jointly add and modify the module information they are responsible for, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
- Design Challenge
- Information islands and lack of effective communication are the main facing problems. Design in traditional Chinese university is subject to many administrative constraints. It is not easy to start service design at a university for the first time, especially to allow members of different departments to discuss together and participate in the process of service design-it is completely different from previous university meetings.
- Research
- The project is based on the method of service design, and the research objects include two main groups: students and staff from multiple departments.
Desktop research has given us the perspective and research methods of cross departmental collaboration and student service. Participatory observations and interviews help us understand the current situation of cross-departmental work and the demands of students. - Inspiration
- We worked on this project in most departments of the school. It intends to promote the university department to understand the needs of students and provide services to help students eliminate their anxiety during the enrollment period.
In this project, we transform the work department into an organic aggregate, that allows different departments to collaborate and solve problem together. This allows the department to connect students in a sustainable way and provide the services they need. - Project Duration
- The project started in 2019 in China and finished in 2020 in China.
- Operation Flow
- We redesigned a work-flow that allows departments to collaborate together, which consists of an online collaboration platform and offline space. The collaboration platform allows them to jointly add and modify the module information, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
- Team Members
- Ruiqi Yao, Zhenzi Pan, Ran Han, Zhongduo Jiao, Qize Wong, Zihao Chen, Sherky
- Image Credits
- Image #4: Photographer Zihao Chen, Department Kit, 2020.
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