Service Design for College Enrollment Primary Function: Uyilo lweNkonzo yoBhaliso lweKholeji by Shantou University

Service Design for College Enrollment Primary Function: Uyilo lweNkonzo yoBhaliso lweKholeji by Shantou University is a highly esteemed winner of the very prestigious 2021 Ibhaso Lesilivere le-A' Design Award in Uyilo lweMeta, iCebo kunye neNkonzo Competition Category.

IsilivereInkonzo· 2021

Service Design for College Enrollment Primary Function: Uyilo lweNkonzo yoBhaliso lweKholeji

by Shantou University

Client: Shantou University

Ibhaso Lesilivere le-A' Design Award Winner in Inkonzo Category

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Verified Award Winner

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View at A' Design Award Press Release Award Badge

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The Design

About Service Design for College Enrollment Primary Function: Uyilo lweNkonzo yoBhaliso lweKholeji

Uyilo lweNkonzo yoBhaliso lweKholeji sisistim yeenkonzo eyenzelwe ithuba lokubhalisa kwiyunivesithi. Uyilo ludibanisa iqonga lentsebenziswano ekwi-intanethi kunye nendawo engekho kwi-intanethi. Kwiqonga, abasebenzi abavela kumasebe ahlukeneyo badibene ukwongeza nokuhlaziya inkcazelo yemodyuli kunye neenkcukacha-manani abanoxanduva lwazo. Kwindawo engekho kwi-intanethi, izixhobo ezinjengeemaphu zohambo zixhasa uhlalutyo, ingxoxo kunye nezigqibo. Abafundi bafumana iinkonzo zolulekiso, ukwamkelwa kobhaliso, isikhokelo soontanga kunye neencwadana zobhaliso. Injongo kukuphucula umsebenzi kuwo onke amasebe nokunciphisa uxinzelelo lomfundi.

The Recognition

About the Ibhaso Lesilivere le-A' Design Award

Service Design for College Enrollment Primary Function: Uyilo lweNkonzo yoBhaliso lweKholeji ngumphumeleli weIbhaso Lesilivere le-A' Design Award, ukuqatshelwa okuhlonitshwayo ngokungaqhelekanga okunikwa imiyilo yomgangatho ophezulu, entle nechukumisayo. Abaphumeleleyo beSilivere ziimveliso ezikhazimlayo kakhulu nezidala kakhulu ezibonisa ubungcali obuphawulekayo, italente nobukrelekrele babayili bazo. Service Design for College Enrollment Primary Function: Uyilo lweNkonzo yoBhaliso lweKholeji iyathenjwa ukuba ibe ngumsebenzi omhle womzekelo, onobungcali obuphawulekayo nezinto ezintsha ezinzulu. Lo myilo uphumeleleyo weIbhaso Lesilivere le-A' Design Award yimveliso ebonakalayo kakhulu, ethandwayo enceda kwaye inyusa imida yobugcisa, inzululwazi, uyilo kunye nobuchwephesha. Service Design for College Enrollment Primary Function: Uyilo lweNkonzo yoBhaliso lweKholeji yimveliso enomona omkhulu kuyo evusa iinqwenelo, izisa iimvakalelo ezintle kwaye ivuselela ukumangaliswa nokumangala.

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: his project through the redesign of the work model and enhances the ability to work across departm ents. Moreover, it could help students familiarize themselves with the campus through a variety of connections and services.
For the department, the project results include the definition of value goals, work mode and interactive function design. Services for students include consulting services, admission reception services, guidance services of peer and admission brochures.
Dimensions & Packaging: Physics：
Department Kit:210mm×297mm×100mm
Campus Manual：297mm×420mm
Volunteer Medal：80mm×80mm
non-physical：
Web pages based on Html for Chrome & IE & firefox
Tags: Service design, Web design, Visual design, Process design
Production Technology: The entire process consists of an online collaboration platform and offline space. The online collaboration platform allows executives to jointly add and modify the module information they are responsible for, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
Design Challenge: Information islands and lack of effective communication are the main facing problems. Design in traditional Chinese university is subject to many administrative constraints. It is not easy to start service design at a university for the first time, especially to allow members of different departments to discuss together and participate in the process of service design-it is completely different from previous university meetings.
Research: The project is based on the method of service design, and the research objects include two main groups: students and staff from multiple departments.
Desktop research has given us the perspective and research methods of cross departmental collaboration and student service. Participatory observations and interviews help us understand the current situation of cross-departmental work and the demands of students.
Inspiration: We worked on this project in most departments of the school. It intends to promote the university department to understand the needs of students and provide services to help students eliminate their anxiety during the enrollment period.
In this project, we transform the work department into an organic aggregate, that allows different departments to collaborate and solve problem together. This allows the department to connect students in a sustainable way and provide the services they need.
Project Duration: The project started in 2019 in China and finished in 2020 in China.
Operation Flow: We redesigned a work-flow that allows departments to collaborate together, which consists of an online collaboration platform and offline space. The collaboration platform allows them to jointly add and modify the module information, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
Team Members: Ruiqi Yao, Zhenzi Pan, Ran Han, Zhongduo Jiao, Qize Wong, Zihao Chen, Sherky
Image Credits: Image #4: Photographer Zihao Chen, Department Kit, 2020.