Baidu Online Network Technology 的作品 Baidu Onsite Service Experience 移动应用

设计师 Baidu Online Network Technology 的作品 Baidu Onsite Service Experience 移动应用荣获了极具声望的 2023 A' Design Award 铁奖，竞赛类别为移动技术、应用与软件设计。

铁移动· 2023

Baidu Onsite Service Experience 移动应用

设计师： Baidu Online Network Technology

客户: Baidu Online Network Technology. Beijing

移动类别A' Design Award 铁奖获奖者

13,705

已验证的获奖者

验证 #144439 的获奖状态

在A' Design Award上查看新闻稿获奖徽章

色彩

设计作品

关于 Baidu Onsite Service Experience 移动应用

百度上门服务体验是一款用于在线预约家政服务的移动应用。该设计呈现清晰的商家缩略图、简化的操作流程和用户熟悉的界面，让用户能够快速找到所需服务。用户可浏览服务列表、比较报价、选择商家并完成支付。当商家接单后，应用会推送消息提醒并提供商家位置的实时地图。后台算法对服务质量进行评分并更新商家排名，同时保存订单记录以保障用户权益。

荣誉认可

关于A' Design Award 铁奖

Baidu Onsite Service Experience 移动应用是 A' Design Award 铁奖得主，这是授予满足人们对设计精良的创作所期待的专业与工业要求的优良设计的声望认可。铁奖得主展现出其创作者的高超技艺、高度专业化、专家级的理解力和创造能力。预计Baidu Onsite Service Experience 移动应用将成为一件备受推崇、令人钦佩且被珍爱的创作，既实用又创新。这件赢得 A' Design Award 铁奖的设计整合了行业最佳实践，并拥有与专业知识和才华相结合的称职技术特性。Baidu Onsite Service Experience 移动应用因其严谨而受到尊重，旨在提供有助于让世界变得更美好的生活品质改善。

设计幕后

媒体资料包

由设计师提供的致谢、团队成员及技术详情。

独特属性: This is a small program for online domestic service booking, which aims to reduce the online operating costs of businesses through digital means, optimize the service level, and provide users with a safer and more reliable online household booking process. With clear business thumbnail, intuitive and simplified operation and familiar interface design, it is easy for users to quickly locate the required services and optimize the use efficiency.
标签: Housekeeping Services,Online Services
生产技术: Relying on the open platform, AI assistant generates interactive dialog box models suitable for scene intention, and reaches commercial standards after passing background tests. The backend algorithm establishes the scoring strategy of service quality, and the machine automatically generates the scoring report and updates the ranking of merchants on the page regularly. The platform will record the user orders information and provide evidence in case of loss of user rights and interests.
设计挑战: The challenge was to optimize the overall use process within the existing architecture. Relying on DuerOS platform, AI assistant selects the configuration items like intention, common expression and slot suitable for onsite scene to generate an interactive dialogue model, so that users are more willing to initiate interaction. The backend algorithm sets up a service quality scoring strategy, calculates the merchant service from multiple dimensions, and regularly optimizes the home page ranking.
研究: Before the COVID 19 pandemic, domestic service merchants did not have a strong awareness of and demand for digitalization. However, the pandemic has brought a continuous downturn in the domestic service industry. Due to the restrictions on physical activities, some businesses have been forced to close down, facing the test of survival resilience. At a time when the pandemic is forcing service businesses to iterate on their products and services, digitalization offers a whole new direction.
灵感: Affected by the pandemic, domestic service merchants have gradually increased their awareness of and demand for digitalization. They need a reliable online platform to promote relevant businesses, so as to face the changing market environment. Inspired by this, the program uses digital assistance to shorten the merchant service process and optimize the dual experience of the merchant and the user.
项目周期: The project was designed and developed in Beijing in October 2020 and launched in China in February 2021.
操作流程: Users can access the small program from the Baidu APP, browse the service interface to compare preferential schemes and select the best merchants
After entering the merchant page, users select the required service and initiate the payment process.
When a merchant accepts an order, the app alerts users with a message and provides them with a real time map to check the location of the merchant.
团队成员: Yuan Lu
Yang Xiao
Yujie Shi
Yanji Zhang
Lei Lu
Ruixing Zhang
Xuejiao Chen
Ziru Xu
Jun Sun
Zhiyuan Zhang
Pingkang Diao