由設計師 Baidu Online Network Technology 創作嘅 Baidu Onsite Service Experience 手機應用程式 係備受推崇嘅 2023 A' Design Award 鐵獎 得獎作品，獲獎類別為 流動設計。
鐵流動· 2023
Baidu Onsite Service Experience 手機應用程式
由 Baidu Online Network Technology
客戶: Baidu Online Network Technology. Beijing
流動 類別嘅 A' Design Award 鐵獎 得獎者
經驗證嘅獲獎者
驗證設計 #144439 嘅獲獎狀態設計
關於 Baidu Onsite Service Experience 手機應用程式
百度上門服務體驗係一款用嚟喺網上預約家居服務嘅手機應用程式。設計上呈現清晰嘅商戶縮圖、簡化嘅操作流程同埋大家熟悉嘅介面,等用戶可以快速搵到所需嘅服務。用戶可以瀏覽服務列表、比較唔同報價、揀選商戶並完成付款。當商戶接單之後,系統會提供訊息提示同埋商戶位置嘅實時地圖。後台演算法會評估服務質素同更新商戶排名,而訂單記錄亦會被保存低,以保障用戶嘅權益。
榮譽認可
關於A' Design Award 鐵獎
Baidu Onsite Service Experience 手機應用程式是 A' Design Award 鐵獎得主，這是授予滿足人們對設計精良的創作所期待的專業與工業要求的優良設計的聲望認可。鐵獎得主展現出其創作者的高超技藝、高度專業化、專家級的理解力和創造能力。預計Baidu Onsite Service Experience 手機應用程式將成為一件備受推崇、令人欽佩且被珍愛的創作，既實用又創新。這件贏得 A' Design Award 鐵獎的設計整合了行業最佳實踐，並擁有與專業知識和才華相結合的稱職技術特性。Baidu Onsite Service Experience 手機應用程式因其嚴謹而受到尊重，旨在提供有助於讓世界變得更美好的生活品質改善。
設計背後
新聞資料包
由設計師提供嘅製作人員名單、團隊成員同技術詳情。
- 獨特屬性
- This is a small program for online domestic service booking, which aims to reduce the online operating costs of businesses through digital means, optimize the service level, and provide users with a safer and more reliable online household booking process. With clear business thumbnail, intuitive and simplified operation and familiar interface design, it is easy for users to quickly locate the required services and optimize the use efficiency.
- 標籤
- Housekeeping Services,Online Services
- 生產技術
- Relying on the open platform, AI assistant generates interactive dialog box models suitable for scene intention, and reaches commercial standards after passing background tests. The backend algorithm establishes the scoring strategy of service quality, and the machine automatically generates the scoring report and updates the ranking of merchants on the page regularly. The platform will record the user orders information and provide evidence in case of loss of user rights and interests.
- 設計挑戰
- The challenge was to optimize the overall use process within the existing architecture. Relying on DuerOS platform, AI assistant selects the configuration items like intention, common expression and slot suitable for onsite scene to generate an interactive dialogue model, so that users are more willing to initiate interaction. The backend algorithm sets up a service quality scoring strategy, calculates the merchant service from multiple dimensions, and regularly optimizes the home page ranking.
- 研究
- Before the COVID 19 pandemic, domestic service merchants did not have a strong awareness of and demand for digitalization. However, the pandemic has brought a continuous downturn in the domestic service industry. Due to the restrictions on physical activities, some businesses have been forced to close down, facing the test of survival resilience. At a time when the pandemic is forcing service businesses to iterate on their products and services, digitalization offers a whole new direction.
- 靈感
- Affected by the pandemic, domestic service merchants have gradually increased their awareness of and demand for digitalization. They need a reliable online platform to promote relevant businesses, so as to face the changing market environment. Inspired by this, the program uses digital assistance to shorten the merchant service process and optimize the dual experience of the merchant and the user.
- 項目時長
- The project was designed and developed in Beijing in October 2020 and launched in China in February 2021.
- 操作流程
- Users can access the small program from the Baidu APP, browse the service interface to compare preferential schemes and select the best merchants
After entering the merchant page, users select the required service and initiate the payment process.
When a merchant accepts an order, the app alerts users with a message and provides them with a real time map to check the location of the merchant. - 團隊成員
- Yuan Lu
Yang Xiao
Yujie Shi
Yanji Zhang
Lei Lu
Ruixing Zhang
Xuejiao Chen
Ziru Xu
Jun Sun
Zhiyuan Zhang
Pingkang Diao
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