Qhov qauv tsim Ling App Chatbot los ntawm Qian Wan yog tus yeej muaj nqis heev ntawm qhov khoom plig 2023 A' Design Award Hlau hauv Pawg Sib Tw Tsim Thev Naus Laus Zis Xov Tooj, Apps thiab Software.

HlauXov Tooj· 2023

Ling App Chatbot

los ntawm Qian Wan

Tus Neeg Siv: Qian Wan

Tus Yeej A' Design Award Hlau hauv Pawg Xov Tooj

20,635

Tus Yeej Khoom Plig Tau Txheeb Xyuas

Txheeb Xyuas Qhov Xwm Txheej Khoom Plig rau #144682

Saib ntawm A' Design Award Tsab Xov Xwm Daim Phiaj Khoom Plig

Xim

Qhov Tsim

Txog Ling App Chatbot

Ling yog ib lub mobile app chatbot kev kawm uas muab cov ntaub ntawv kev kawm uas ntseeg tau txog kev ncaj ncees, kev muaj ntau haiv neeg, thiab kev koom nrog los pab cov tub ntxhais kawm Suav uas kawm txawv teb chaws kawm thiab tiv thaiv kev ntxub ntxaug thiab kev thab plaub. Lub app kuj txuas cov neeg siv mus rau lawv lub tsev kawm ntawv cov qhov chaw qhia txog rooj plaub uas ntseeg tau. Los ntawm kev sib tham zoo li neeg, lub app ua kom neeg tham txog cov ncauj lus nyuaj yooj yim dua.

Qhov Lees Paub

Txog A' Design Award Hlau

Ling App Chatbot yog tus yeej ntawm A' Design Award Hlau, ib qho kev lees paub muaj meej mom uas muab rau cov qauv tsim zoo uas ua tau raws li cov kev xav tau ntawm kev ua haujlwm thiab kev lag luam uas xav tau los ntawm cov khoom tsim zoo. Cov neeg yeej Hlau qhia txog kev txawj loj, kev paub tshwj xeeb siab, kev nkag siab ntawm cov kws tshaj lij thiab lub peev xwm tsim ntawm cov neeg tsim. Ling App Chatbot xav tias yuav yog ib qho khoom tsim uas neeg hwm, qhuas thiab hlub uas siv tau thiab tsim tshiab. Cov qauv tsim yeej A' Design Award Hlau no sib xyaw cov kev coj ua zoo tshaj plaws ntawm kev lag luam thiab muaj cov yam ntxwv siv tshuab txawj ntse txuas nrog kev paub thiab txuj ci. Ling App Chatbot tau txais kev hwm vim nws tag nrho thiab tsim los muab kev txhim kho rau lub neej uas pab ua rau lub ntiaj teb zoo dua.

Tom Qab Qhov Tsim

Pob Xov Xwm

Cov credit, cov neeg pab thiab cov ntsiab lus kev txawj ntse muab los ntawm tus tsim.

Yam Tshwj Xeeb: Ling is a mobile based educational purposed chatbot that provides real time inquiry functionality and learning resources about equity, diversity, and inclusion to help Chinese international student to identify and prevent discrimination and harassment that happened to them. The app also connects users to their school’s trustful case report sources.
Qhov Loj & Ntim: The app is designed for iOS.
Cov Ntsiab Lus: Social Equity, Chatbot, mobile app design, User experience, Information Architecture
Thev Naus Laus Zis Tsim Khoom: I used Miro board to synthesize research findings. The interface design was done through Figma, Sketch, Figma, and Illustrator.
Kev Sib Tw Tsim Qauv: It was hard to initiate such a difficult topic with people who experienced racial discrimination. Sharing my own stories that resonate with people helped me drive the conversation. I also found that much existing research has been done only on post-discrimination experience, but it doesn't cover all the needs. People often didn't realize when things happened, not to mention to look for help in time. After mapping out their journey, I realized that lack of knowledge leads to those consequences.
Kev Tshawb Fawb: I interviewed 11 Chinses international students who are currently studying in the USA and who had experienced racial discrimination. I mapped their journey, mood, and reaction with the user journey to identify the design opportunity. Then I did literature research to learn how to measure racial discrimination systematically.
Kev Txhawb Siab: COVID19 has driven racism and violence against Asians. Chinese international students who are coming from a very distinct culture study abroad, and are new to a culture. They are less sensitive to racial discrimination when it is happening to them. Although those aggressions are often subtle, they can be just as harmful to health and well-being.
Lub Sij Hawm Ua Hauj Lwm: The project started in June 2021 in LA and finished in August 2022 in Seattle
Txheej Txheem Ua Hauj Lwm: The first time users will be asked to connect with their student account so that the app will provide the most easy to access and trustful resource for the students. When users are not sure if they experienced racial discrimination, simply by chatting with Ling, she will use a conversation based approach to identify the racial discrimination types step by step and provide support by connecting users with their school’s EDI department.